Service Desk Technician

e-Fotografija; Greater London; On-site; GBP 25,000 - 35,000; Full time

Job summary

An independent boarding school is seeking an ICT Technician to assist with the IT Service Desk, providing friendly user support and problem-solving on IT issues. Ideal candidates will have strong helpdesk skills and enjoy working in a collaborative educational environment. The role offers a full-time position with various benefits such as free lunch and parking, in a historic setting in northwest London.

Benefits

Free lunch

Free parking

Automatic enrolment in pension scheme

Use of sports facilities

Subsidised memberships for clubs

Qualifications

• Experience in a similar role required.
• Strong helpdesk skills and excellent customer relationship abilities.
• Eager to work in a unique educational environment.

Responsibilities

• Assist in operating the IT Service Desk.
• Identify, resolve, and document IT issues.
• Provide user support for IT hardware, software, and network issues.

Skills

Helpdesk skills

Customer relationship abilities

Problem-solving

Job description

An independent boarding school for boys aged 13 to 18

ICT Technician

Permanent, Full-time: 40 hours per week, Monday to Friday 9am - 5pm, with out-of-hours on-call flexibility as required.

The role: The IT Technician will assist in operating the IT Service Desk by identifying, resolving, and documenting issues. You will provide friendly user support for students and staff, including first and second line support for IT hardware, software, and network issues, and prepare devices for new users.

The skills: This role suits someone eager to work in a unique environment different from a typical large office. You should have experience in a similar role, with strong helpdesk skills and excellent customer relationship abilities. You will enjoy problem-solving and striving for continuous improvement within the department. The role offers the opportunity to work within a friendly team amidst historic buildings and be part of our vibrant school community.

The environment: Harrow School is located on a beautiful 324-acre historic estate in Harrow on the Hill, northwest London. With around 835 boys, the school supports thousands of users including pupils, teachers, parents, governors, and staff from associated organizations. Our IT department manages an extensive fibre optic network connecting over a hundred buildings.

The benefits include:

• Free lunch
• Free parking
• Automatic enrolment in the school's pension scheme
• Use of sports facilities such as the swimming pool, gym, and running track
• Subsidised memberships for tennis, golf, angling, and social clubs

Applications will be processed as received, and interviews may be conducted before the closing date. Early application is encouraged.

Harrow values diversity, equality, and inclusion. We welcome applicants from all backgrounds to bring their skills to our community.

The school is committed to safeguarding children. All successful applicants must undergo enhanced child protection screening, including checks with previous employers and the Disclosure and Barring Service. It is an offence to apply if barred from engaging in regulated activity related to children.

No staff member can start until these checks are complete, which may take up to a month. Please plan accordingly.