Service Desk Operator

Adecco; Basingstoke; On-site; GBP 25,000 - 30,000; Full time

Job summary

A reputable employment agency in Basingstoke is looking for a Service Desk Support Technician. You'll provide support for desktops, laptops, and various IT equipment. The ideal candidate will have basic IT knowledge and excellent customer service skills. Full training is provided, and the role may involve troubleshooting both hardware and software issues in a friendly environment.

Benefits

Full training provided

Friendly environment

Onsite parking

Qualifications

• Familiarity with operating systems and printer configuration.
• Experience in troubleshooting issues for hardware and software.
• Experience working in a service desk environment.

Responsibilities

• Log calls accurately and troubleshoot issues.
• Work independently on assigned tasks.
• Liaise with support teams to resolve calls promptly.

Skills

Basic IT knowledge

Customer service

Excellent telephone manner

Ability to cope under pressure

Tools

Call management software

Microsoft Office

Active Directory/Exchange

Job description

Overview

Role specifics: Providing support in the form of remote technologies, telephone and email. Supporting Desktops, Laptops, Polycom IP Phones, Mobile phones, audio visual equipment, printers, Chip & Pin machines, Cisco network switches/routers and more.

Responsibilities

• Logging calls accurately in a call logging system, taking ownership, troubleshooting and escalating accordingly
• Working independently on weekly assigned tasks
• Ability to meet deadlines of new projects assigned to the Service Desk
• Liaising with 2nd line and 3rd party support teams to resolve calls as soon as possible

Qualifications and Skills

• Basic IT knowledge (familiar with O/S systems, Microsoft Office, printer configuration, email troubleshooting, use of Active Directory/Exchange etc…)
• Fixing issues via phone and remote access to various hardware devices (PCs, laptops, printers, C&P devices, audio visual equipment)
• Fixing issues via phone and remote access to various software programs (K8 Client management, CAD, SAP, Red prairie, RMS Call Management, Microsoft Office etc)
• Experience of using call management software
• Experience of working in a service desk environment
• Excellent telephone manner and customer service
• Ability to cope under pressure
• Full training provided
• A friendly environment
• Onsite parking – ability to drive is desired although not mandatory

Company information

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.