Service Desk Engineer

Metaskil Limited; Thatcham; On-site; GBP 28,000 - 29,000; Full time

Job summary

An expanding IT services company is seeking a Help/Service Desk professional in Thatcham. Candidates should have at least 2 years of experience and demonstrate exceptional customer service skills along with technical knowledge in Active Directory, Windows Server, and other key areas. A starting salary of £28,000 to £29,000 is offered, with a clear career path towards 2nd line support and leadership opportunities.

Qualifications

• At least 2 years of experience in a Help/Service Desk role.
• Exceptional customer service and communication skills.
• Strong problem-solving and prioritisation abilities.

Responsibilities

• Provide service desk support to users.
• Handle customer service queries effectively.
• Troubleshoot and resolve technical issues.

Skills

Exceptional customer service

Strong communication skills

Problem-solving abilities

Prioritisation abilities

Tools

Active Directory

Windows Server 2012+

Windows 10+

Microsoft Office

Microsoft 365 Administration

Networking fundamentals

VoIP systems

MS Teams

SharePoint Online

Apple products

Job description

Great opportunity for a Help / Service Desk professional with at least 2 years of experience to further their career working for an expanding IT services client at their head office in Maidenhead, Berks.

You will have exceptional customer service and communication skills along with strong problem-solving and prioritisation abilities.

Technically, you will demonstrate a commercial knowledge of as many of the following as possible :

• Active Directory, Windows Server 2012+
• Windows 10+, Microsoft Office
• Microsoft 365 Administration
• Networking fundamentals (DNS, DHCP, Email)
• VoIP systems
• MS Teams and SharePoint Online
• Apple products

A starting salary in the region of £28000 to £29000 plus benefits and a great career path into 2nd line and service desk lead opportunities for the right candidate