Service Desk Engineer

Roc Search GmbH; Greater Manchester; Hybrid; GBP 30,000 - 40,000; Full time

Job summary

A leading Managed-Service Provider in Cheadle is seeking a Service Desk Engineer to manage support requests from external clients. The role involves both reactive support based on incoming tickets and proactive measures to reduce recurring issues. Candidates should have experience with the Microsoft stack, Microsoft 365, and basic networking. This position offers exciting career progression and professional development opportunities with flexible working options after probation.

Qualifications

• Experience with the Microsoft stack including Windows and Active Directory.
• Familiarity with Microsoft 365 services.
• Basic understanding of networking concepts.

Responsibilities

• Handle support requests from external clients until resolution.
• Provide both reactive and proactive support based on incoming tickets.
• Deliver support through both remote troubleshooting and onsite assistance.

Skills

Microsoft stack (Windows, Active Directory, Group Policy)

Microsoft 365

Basic networking (DNS, DHCP)

MSP experience

Job description

Overview

Service Desk Engineer - MSP / Managed-Service - Cheadle
Service Desk Engineer - Windows / Office 365

Roc Search are currently recruiting for a Service Desk Engineer to join a highly successful team working for a leading Managed-Service Provider based in Cheadle. They are growing rapidly at the moment and bringing a number of new clients in, so it is an exciting time to join. You would be taking support requests from their external clients taking this through to resolution. The support provided will be reactive, based on the tickets that come in, and then subsequently proactive in order to try and minimise repeat issues with the same root cause. It would be a mix between remote/troubleshooting support and onsite/in person support depending on the issue. After probation, you will have the opportunity to work from home a few days a month.

Responsibilities

• Take support requests from external clients and carry them through to resolution.
• Provide reactive support based on incoming tickets, then proactive efforts to minimise repeat issues with the same root cause.
• Support will be a mix of remote/troubleshooting and onsite/in person depending on the issue.

Essential skills

• The Microsoft stack (windows, active directory, group policy etc.)
• Microsoft 365
• Basic networking (DNS, DHCP etc.)
• MSP experience

This is an excellent opportunity for the successful applicant to gain exposure to the Managed-Service industry with great rewards and career progression, with continual professional development and training.

Apply now for immediate consideration.

As a professional company we gladly welcome applications from persons of any age and background and do not intend to discriminate with advert text and terminology.