Service Desk Engineer

Set2Recruit; Greater London; Hybrid; GBP 26,000 - 31,000; Full time

Job summary

A well-established Managed Service Provider in Plymouth is seeking a motivated 1st Line Service Desk Engineer. This full-time, permanent role offers hybrid working with two days from home each week. Key responsibilities include providing technical support, troubleshooting IT issues, and maintaining customer relationships. Ideal candidates should have experience in IT support, strong communication skills, and a genuine interest in technology. Excellent training and progression opportunities are offered, with a starting salary of £26,500.

Benefits

Starting salary of £26,500

Hybrid working

Excellent training and development opportunities

Clear career progression pathways

Supportive and collaborative environment

Qualifications

• Previous experience in a Service Desk, Helpdesk, or IT Support role.
• Completion of an IT apprenticeship is a plus.
• Ability to work in a fast-paced Managed Service Provider environment.

Responsibilities

• Provide 1st line technical support via phone, email, and ticketing systems.
• Troubleshoot and resolve IT issues across Windows environments and Microsoft 365.
• Log and manage support tickets in line with SLA requirements.
• Escalate complex issues to 2nd / 3rd line support.
• Maintain positive client relationships and deliver high customer service.

Skills

Service Desk experience

Windows 10/11 knowledge

Microsoft 365 experience

Active Directory basics

Strong communication skills

Customer-first attitude

Ability to manage workload

Interest in IT

Job description

Job Title : Service Desk Engineer (1st Line)

Location : Plymouth (Hybrid
2 days per week WFH)

Salary : Starting from £26,500

Type : Full-time, Permanent

About the Role

Set2Recruit are working with a well‑established Managed Service Provider (MSP) based in Plymouth who are looking to add a motivated 1st Line Service Desk Engineer to their growing support team. This hybrid role offers the flexibility of working from home two days per week, alongside excellent training and clear progression opportunities within the business.

Key Responsibilities

• Provide 1st line technical support to end users via phone, email, and ticketing systems
• Troubleshoot and resolve common IT issues across Windows environments, Microsoft 365, and hardware
• Log, prioritise, and manage support tickets in line with SLA requirements
• Escalate more complex issues to 2nd / 3rd line support teams where required
• Deliver a high standard of customer service and maintain positive client relationships
• Support user onboarding / offboarding and basic system administration tasks
• Update documentation and contribute to internal knowledgebases

Skills & Experience

• Previous experience in a Service Desk, Helpdesk, IT Support role or completion of IT apprenticeship
• Working knowledge of Windows 10/11 and Microsoft 365
• Basic understanding of Active Directory and general networking concepts
• Strong communication skills and a customer‑first attitude
• Ability to manage workload effectively in a fast‑paced MSP environment
• A genuine interest in IT with a desire to develop and progress

Benefits

• Starting salary of £26,500
• Hybrid working (2 days per week working from home)
• Excellent training and development opportunities
• Clear career progression pathways
• Supportive and collaborative MSP environment

Application Process

This role is being advertised and managed by Set2Recruit on behalf of our client. Set2Recruit will handle the application process and act as the primary point of contact throughout the initial stages of recruitment.

To apply, please submit your CV, and a consultant from Set2Recruit will be in touch to discuss the opportunity in more detail.