Service Desk Coordinator - AV & Tech Support, London

IN2-AV Recruitment; Greater London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A high-end technology integration specialist in Central London is seeking a proactive Service Desk Coordinator. In this office-based, full-time role, you will manage incoming service tickets, coordinate engineers, and ensure exceptional communication with clients. The ideal candidate will possess strong administrative skills and experience in a technical environment. This is an exciting opportunity to join a dedicated aftercare team and contribute to the delivery of innovative technology solutions. Competitive salary and benefits are offered.

Benefits

23 days holiday + bank holidays + birthday off

Company pension

Regular team social events

Qualifications

• Strong administrative abilities with excellent attention to detail.
• Experience scheduling site or service visits in a busy technical environment.
• Confident, professional communication skills, particularly over the phone.

Responsibilities

• Manage the service inbox and prioritize requests.
• Log and update client details within the CRM.
• Allocate tasks to service engineers and monitor workloads.

Skills

Administrative abilities

Scheduling experience

Professional communication

Ability to multitask

IT skills

Customer service background

Tools

Microsoft Office

Ticketing/CRM systems

Job description

A high-end technology integration specialist in Central London is seeking a proactive Service Desk Coordinator. In this office-based, full-time role, you will manage incoming service tickets, coordinate engineers, and ensure exceptional communication with clients. The ideal candidate will possess strong administrative skills and experience in a technical environment. This is an exciting opportunity to join a dedicated aftercare team and contribute to the delivery of innovative technology solutions. Competitive salary and benefits are offered.