Service Desk Co-Ordinator

Ashendon Recruitment Ltd; Greater London; On-site; GBP 30,000 - 40,000; Full time

Job summary

A recruitment agency is seeking an experienced Service Desk Coordinator for a Building Services company in Greater London. The role centers on client interaction and operational support, handling maintenance requests and coordinating teams to ensure service excellence. Ideal candidates will have strong organizational skills and experience in a maintenance or client-facing role. This office-based position offers a dynamic work environment.

Qualifications

• Experience in a client-facing role, preferably within building services.
• Strong organizational skills with a focus on service excellence.
• Ability to work in a fast-paced environment with a team-oriented approach.

Responsibilities

• Act as the first point of contact for clients handling maintenance requests.
• Log and manage all incoming service calls and job requests.
• Prioritise and allocate work to engineers and subcontractors.
• Monitor ongoing jobs to ensure completion within agreed SLAs.
• Coordinate and track planned preventative maintenance schedules.

Job description

Ashendon Recruitment is delighted to be supporting our client, a respected and long-established Building Services company on Bexley High Street, in their search for an experienced Service Desk Coordinator.

This is an excellent opportunity for someone who enjoys working in a fast-paced, client-focused environment and takes pride in providing outstanding service and operational support. You will play a vital role in coordinating maintenance activities, managing client requests, and ensuring high service standards are consistently met. The role is office-based, working as part of a busy team of two coordinators and three contract managers.

Key Responsibilities

• Act as the first point of contact for clients, handling maintenance requests, faults, ad hoc requests and service enquiries
• Log and manage all incoming service calls and job requests using the company’s CAFM (Computer-Aided Facilities Management) system
• Prioritise and allocate work to engineers and subcontractors according to availability, skills, and location
• Monitor ongoing jobs to ensure completion within agreed SLAs (Service Level Agreements)
• Coordinate and track planned preventative maintenance (PPM) schedules
• Maintain accurate records of service calls, client communications, and engineer updates

Raise purchase orders, process supplier paperwork, and update job costs …