Service Desk Analyst

Xact Placements Limited; Witney; On-site; GBP 25,000 - 28,000; Full time

Job summary

A recruitment agency is seeking a Service Desk Analyst based in Witney, Oxfordshire. The successful candidate will provide 1st Line Support to customers and manage support tickets while ensuring excellent customer service. Key qualifications include experience in a similar role, strong communication skills, and proficiency in Windows operating systems. This position offers a competitive salary between £25,000 and £28,000 per annum based on experience.

Qualifications

• Experience within a similar position.
• Excellent communication skills both written and verbal.
• Proficiency in Windows Server and Microsoft 365.

Responsibilities

• Provide 1st Line Support to customers via phone and remote tools.
• Log tickets and escalate when required.
• Prioritise workloads and action tickets in line with SLAs.
• Maintain documentation accurately and keep it up to date.

Skills

1st Line Support

Excellent communication skills

Windows Desktop Operating Systems

Windows Server

Microsoft 365

Active Directory

Hardware Support

Full driving license

Job description

Are you looking for a new exciting opportunity working as a Service Desk Analyst to be based in Witney, Oxfordshire?

Main Duties of the Role

• Providing 1st Line Support to customers via phone and remote tools providing excellent customer service
• Logging tickets, and escalating when required
• Prioritising workloads and action tickets in line with SLAs
• Maintaining documentation accurately and keeping it up to date

Your Skills and Experience

• Experience within a similar position
• Excellent communication skills both written and verbal
• Windows Desktop Operating Systems
• Windows Server, Microsoft 365, Active Directory
• Hardware Support
• Full driving license

Salary

• £25,000-£28,000 per annum, depending on experience