Service Desk Analyst

TEKsystems; City Of London; Hybrid; GBP 30,000 - 40,000; Full time

Job summary

A leading IT service provider in London is looking for a Service Desk Analyst to provide essential support for hardware, software, and networking issues. This hybrid role requires excellent troubleshooting skills and customer service orientation. You'll participate in IT Operations projects and document processes to enhance efficiency. Ideal for a candidate who thrives in a collaborative environment and enjoys problem-solving.

Qualifications

• Experience with technical support in a hybrid workplace.
• Ability to troubleshoot hardware and software issues efficiently.
• Strong customer service and communication skills.

Responsibilities

• Provide in-office and remote support for users.
• Support SaaS tools and compliance practices.
• Participate in IT Operations scrum teams.

Skills

iMac

iOS

jamf

MacBook

Apple

Support

Troubleshooting

Technical support

Customer service

Applications support

Hardware

Job description

Description

Providing in-office support for the London Hub Office.

This position will be hybrid. Possibly 3‑5 days in office based on need.

Provide amazing day to day support across our hardware and software platforms, for incredibly seasoned to novice level users and everything in between.

Support SaaS tools, compliance practices, on and off‑boarding processes, and calibration hardware in our conference rooms and event spaces.

Learn, document, train, and support new applications and IT Procedures, always keeping a keen eye on opportunities to refine and increase efficiency.

Create detailed and impactful documentation for your peers and our user base.

Participate in IT Operations scrum teams to deliver projects and to continually enhance and scale our service capabilities globally.

Act as a point of contact on technical matters for local product and operations teams, as well as all other stakeholders.

Partner with IT Procurement to help coordinate with vendors, and to insure efficient logistics and supply chain processes.

First line troubleshoot any network connectivity concerns and triage to network team as needed.

First line troubleshoot an AV/Conf room concerns and triage to AV team as needed.

Troubleshoot any desk connectivity issues (monitors, keyboards, mouse, physical LAN connections). Replace cables or connectors as needed.

Skills

• iMac
• ios
• jamf
• macbook
• Apple
• Support
• Troubleshooting
• Technical support
• Customer service
• Applications support
• Hardware

Job Title

Service Desk Analyst

Location

London, UK

Job Type

Contract