Service Desk Advisor

Mission 4 Recruitment; Welwyn Garden City; On-site; GBP 25,000 - 30,000; Full time

Job summary

A growing corporate service provider in Welwyn Garden City seeks a Service Desk Advisor to manage customer orders and provide support. Ideal candidates should demonstrate excellent attention to detail and strong customer service skills. Responsibilities include provisioning orders, logging queries, and diagnosing issues. The position features a £2,000 OTE bonus, a generous pension scheme, and training opportunities. Employees benefit from a 37.5-hour work week with additional perks available upon successful completion of probation.

Benefits

Generous bonus £2,000 OTE per year

Training and development opportunities

Generous company pension scheme

Employee discounts and savings

Qualifications

• Excellent attention to detail required.
• Strong customer service and telephone communication skills needed.
• Ability to multi-task in a fast-paced environment.

Responsibilities

• Provision and maintain customer orders, manage existing clients.
• Log queries accurately in CRM database.
• Diagnose and resolve faults as they arise.
• Provide updates on projects to stakeholders.
• Offer out-of-hours support on a rotational basis.
• Conduct site visits for installations and fault diagnosis.
• Compile data reports for customer usage.
• Raise invoices and collaborate with finance team.
• Work with suppliers to manage service agreements.
• Analyze consumption against recommended usage rates.
• Create and verify contracts against invoices.
• Support customers via phone and email.

Skills

Attention to detail

Customer service skills

Multi-tasking

Problem resolution

Numeracy skills

Job description

Service Desk Advisor

This a lovely company based in Welwyn Garden who are looking for a Service Desk Advisor to join their team as soon as possible. You will only be dealing with business customers in this corporate driven company.

In this role, no day is ever the same. There are a wide variety of tasks that will require your eye for detail and determination to resolve complex issues.

We are looking for the right person who wants to shape and develop their role and the way we process data within our growing business.

Although telephony and IT experience are desirable, don't be put off as they will teach you all the skills you need to know.

Responsibilities

• Provisioning new orders and maintaining existing customers, managing multiple orders, creating and programming phone system schedules.
• Logging all queries presented ensuring detailed and accurate in our CRM database.
• Diagnosing and taking ownership of faults.
• Providing progress updates to key stakeholders at project milestones.
• Providing out of hours support on a rotational basis (You will be paid for this).
• Occasional site visits to assist with installations and diagnosing faults.
• Compiling bespoke data reports on customer's consumption, highlighting and suggesting areas for cost reduction and identifying trends in usage.
• Raising ad-hoc invoices for department purchases working closely with our finance team.
• Working with third party suppliers to understand current estate and contractual status, managing and completing casating of redundant services.
• Analysis on current consumption against our recommended rates.
• Creating contracts and comparing invoices are correct to completed contracts.
• Providing telephone and email support to customers.

Ideal Person

• Good attention to detail
• Excellent Customer Service and telephone skills
• Able to multi-task
• Tenacious in achieving problem resolution and customer satisfaction
• Good level of numeracy

Perks of the role

• Generous bonus £2,000 OTE per year
• Training and development opportunities
• 37.5hr week Monday-Friday
• Generous company pension scheme
• Employee discounts and savings
• Available upon completion of probation.

Despite our best efforts it is not always possible to respond to every application individually due to the high volume of responses we receive on each vacancy. Only candidates who are short listed will be contacted for this particular role and if you have not heard from us within 7 days please assume that you have not been successful. However, we will keep your details on our database, and will contact you when other suitable positions come in.