Service Designer – Resident Experience & Digital Services

Hackney; Greater London; Hybrid; GBP 49,000 - 52,000; Full time

Job summary

A local government organization in Greater London seeks a Service Designer to improve user journeys and digital services. The role involves prototyping, journey mapping, and collaborating with diverse teams to enhance resident experiences. Candidates should have service design expertise, government experience, and a desire to make a positive impact. Offering a competitive salary and a hybrid work model, this position is ideal for ambitious designers energetic about local governance and service improvement.

Benefits

28 paid holiday days, rising to 33 after 5 years

Local Government Pension Scheme

Flexible hybrid working

Childcare vouchers

Discounts at leisure centres and local establishments

Qualifications

• Experience in journey or service mapping, prototyping, and design systems.
• Work experience in local or central government.
• Ability to work in a fast-paced environment.

Responsibilities

• Visualise and prototype services and interactions.
• Help teams understand the service context.
• Improve backend systems and processes for user support.
• Translate insights into effective designs.

Skills

Service design

Journey mapping

Prototyping

Design systems

Collaboration in multidisciplinary teams

Job description

A local government organization in Greater London seeks a Service Designer to improve user journeys and digital services. The role involves prototyping, journey mapping, and collaborating with diverse teams to enhance resident experiences. Candidates should have service design expertise, government experience, and a desire to make a positive impact. Offering a competitive salary and a hybrid work model, this position is ideal for ambitious designers energetic about local governance and service improvement.