Service Delivery Technician - 1373

Circet; Crieff; On-site; GBP 32,000 - 40,000; Full time

Job summary

A leading telecommunications provider in the UK is seeking Service Delivery Technicians to install and repair full fibre broadband at residential locations. The role requires excellent customer service skills and the ability to work in physically demanding conditions. Candidates will receive full training and have opportunities for advancement. A full UK driving license is mandatory, and a telecoms background is a plus.

Benefits

Average salary of £32,000 - £40,000

Full equipment including van and fuel card

Company Pension Scheme

Yearly Bonus Scheme

Promotional Opportunities

Qualifications

• Ability to excel in physically demanding roles including pole climbing.
• Full Clean UK Driving License (Manual) required.
• Strong customer-facing skills to meet diverse needs.

Responsibilities

• Organise daily schedule for timely fibre installations.
• Perform full fibre installations with adherence to standards.
• Resolve client and customer complaints professionally.

Skills

Customer-facing skills

Knowledge of Health & Safety

Job description

Overview

We are Circet IRE & UK, Europe’s leading telecommunications infrastructure provider. Our Installs Division is seeking dedicated and professional Service Delivery Technicians to operate in the field at residential customer premises in various regions across England & Scotland. We are at the forefront of the UK’s rollout of full fibre broadband to homes and businesses, and we are looking for hungry and driven Engineers who share our passion for technology and our ambition to remain a leader in the global telecommunications market.

Working on behalf of our valued Internet Service Providers and their residential customers, you will deliver cutting edge full fibre broadband installation and repair services, prioritising a seamless customer experience and ensuring Circet’s industry-leading standards of health & safety are upheld.

Key Accountabilities / Responsibilities

• Organise your daily and weekly work schedule to ensure timely and efficient fibre installations and repairs, aligning with client expectations and business goals.
• Work outdoors in a physically demanding role and potentially adverse weather conditions to complete multiple installations per day.
• Maintain high standards of customer service by ensuring all interactions with residents, clients, and third-party stakeholders are professional and solution focused.
• Expertly perform full fibre installations, including surveying, testing, and troubleshooting, ensuring adherence to quality and industry standards.
• Conduct site inspections to assess installation feasibility, evaluate infrastructure conditions, and provide risk assessments, ensuring full compliance with safety and regulatory standards.
• Participate in team meetings, providing feedback and collaborating with colleagues and managers to improve performance and enhance customer experience.
• Consistently meet Circet’s safety standards, proactively identifying and addressing potential risks in the field.
• Resolve client and customer complaints promptly and professionally, maintaining strong relationships and high satisfaction levels.
• Perform other tasks as assigned by management, demonstrating flexibility to adapt to changing business needs.

Benefits

• Opportunity to earn an average salary of £32,000 - £40,000+ once qualified.
• Full equipment provided including company van & fuel card.
• Full training provided — whether you are an experienced Customer Installation Technician or exploring a new career, with industry-leading training and development.
• Company Pension Scheme
• Yearly Bonus Scheme
• Annual Leave (Bonus Days Available)
• Death in Service
• Promotional Opportunities

Requirements

• Ability to excel in a physically demanding role requiring regular pole/ladder climbing (up to 15 meters), working underground and manual handling of heavy weights in potentially adverse weather conditions.
• Full Clean UK Driving License (Manual).
• Basic DBS Check.
• Strong customer-facing skills and ability to interpret customer requirements regardless of their technical knowledge.
• A telecoms background is preferred, but we will train Engineers brand new to the industry with the right attitude, personality and transferrable skillset.
• Good basic understanding of Health & Safety in engineering.
• Have the full right to work in the UK.

Additional Information

• The normal hours of work are 40 hours per week Monday to Friday, with an expectation to work one Saturday in every four. The nature of the work may involve travel outside of standard hours with no additional remuneration.

We are committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.