Service Delivery Team Leader

Tesco Insurance & Money Services; Glasgow; On-site; GBP 40,000 - 60,000; Full time

Job summary

A major insurance provider in Glasgow seeks a dedicated professional to deliver workforce strategy insights, enhance stakeholder engagement, and support performance management. The role requires proven supervisory experience, excellent communication, and strong data analysis skills. Embracing change and continuous improvement are key, as is proficiency in MS Office tools. Join a company committed to building an inclusive workplace that values diversity, serving communities, and making a positive impact.

Qualifications

• Proven experience supervising and directing people and resources to deliver results.
• Effective stakeholder management skills, balancing differing needs.
• Strong data capability, including collecting, organising and analysing data trends.
• Excellent planning and prioritisation skills.

Responsibilities

• Deliver detailed analysis of internal and external data.
• Support stakeholder engagement by coordinating meetings and preparing materials.
• Assist in project risk and issue management, identifying risks and supporting mitigation strategies.
• Contribute to performance management by monitoring team performance.

Skills

Stakeholder management

Data analysis

Interpersonal skills

Communication skills

Planning and organisational skills

Adaptability and resilience

Computer skills (Excel, PowerPoint, Word)

Job description

About the role

Serving our customers, communities, and planet a little better every day.

Opportunity

We deal in the personal – from pet insurance for your best friend, to home and motor insurance that give our customers peace of mind and freedom to live their lives. At Tesco Insurance, we work with heart and focus on making a real difference for customers and colleagues alike.

The Role

• Deliver detailed analysis of internal and external data, assessing complex resourcing scenarios to inform strategic insights and contribute to the development of the strategic workforce plan.
• Support stakeholder engagement by coordinating meetings, actions, events and preparing materials that enhance understanding and secure commitment across stakeholder groups.
• Assist in project risk and issue management by identifying risks, dependencies and constraints, and supporting the development of appropriate mitigation strategies.
• Utilise strategic planning systems, tools and protocols to support colleagues in delivering effective workforce and business planning activities.
• Contribute to performance management by working towards personal objectives, or by monitoring team performance, allocating tasks, reviewing progress and taking corrective action to maintain quality and timelines.
• Prepare and support the creation of data-driven insights and analytical reports that guide decision‑making across the function.
• Provide clear leadership and direction by explaining local action plans, helping team members understand priorities and aligning activities to the organisation's strategy, mission and vision.
• Drive continuous improvement by reviewing existing processes, identifying opportunities for enhancement and contributing new ideas to improve ways of working.
• Independently collect, collate and analyse data using established tools and methods to support reporting, insight generation and strategic planning.

We need you to have

• Proven experience supervising and directing people and resources to deliver results within defined timeframes, including leading and motivating teams, recruitment and performance management.
• Effective stakeholder management skills, balancing differing needs, building strong relationships and collaborating to achieve shared goals.
• Management and interpersonal skills, able to build rapport, navigate sensitive situations and maintain professionalism.
• Clear and confident communication skills, able to tailor messages, influence decisions and articulate ideas verbally and in writing.
• Strong data capability, including collecting, organising and analysing data trends, producing accurate reports and using insights to guide business decisions.
• Excellent planning, organising and prioritisation skills, with the ability to sequence work effectively, manage competing demands and align activities to business objectives.
• High levels of adaptability and resilience, adjusting to changing priorities, overcoming challenges and using learning to improve performance.
• Ability to interpret and apply policies, procedures and strategic planning principles, ensuring alignment with organisational standards and objectives.
• A proactive and innovative approach, contributing new ideas, embracing improvements and supporting continuous development of processes and practices.
• Good computer skills, including proficiency in MS Excel, PowerPoint and Word.

Everyone's welcome

We want all our colleagues to always feel welcome and be themselves. We are committed to building an inclusive workplace and celebrating the diversity that brings a richer business. A more diverse business helps us deliver on our purpose to serve our customers, communities, and planet a little better every day.

Interviews

Interviews are expected to be held in January & February 2026.

Why Tesco Insurance and Money Services?

Seeing your impact all around you – there's no better feeling. We help our colleagues and serve our customers, communities and planet a little better every day.

Our story

Making Insurance and Money Services more rewarding and offering great value and choice. We began in 1997 and now help more than 2 million customers protect what matters to them.

How to apply

We value our people and diverse teams. If you're interested in finding out more about a career at Tesco Insurance and Money Services, click apply to find out more.