Service Delivery Partner

Newsquest; Norwich; On-site; GBP 25,000; Full time

Job summary

A leading digital marketing agency in Norwich seeks a Service Delivery Partner to join its Fulfilment Team. This role involves liaising with clients and commercial teams, coordinating social media, paid search, and website tasks across multiple campaigns, and ensuring exceptional service delivery. The ideal candidate will have strong communication skills and be comfortable using tools like Google Analytics while thriving in a collaborative environment. Competitive salary and benefits include commission, holiday buy scheme, and structured career progression.

Benefits

Competitive salary

25 days holiday + bank holidays + your birthday off

Holiday buy scheme

Structured career progression

Pension plan

Mental health support

Gym membership

Cycle to Work scheme

Eye care vouchers

Retail discounts

Team building days

Annual volunteer charity day

Qualifications

• Strong verbal and written communication skills are essential.
• Exceptional time management abilities to prioritize tasks.
• Capable of managing multiple projects at once.

Responsibilities

• Liaise with clients and commercial teams for exceptional service.
• Coordinate tasks across social media, paid search, and websites.
• Support website architecture discussions with clients.

Skills

Strong verbal and written communication skills

Excellent time management

Ability to work on multiple projects

Strong team player

Good understanding of Google Analytics

Awareness of paid search and social media marketing

Enthusiasm for website architecture and development

Tools

Google Analytics

Job description

Service Delivery Partner

Application Deadline: 30 January 2026

Department: Sales and Commercial

Employment Type: Permanent

Location: Norwich

Reporting To: Cerys Rees

Compensation: £25,000 / year

Description

LOCALiQ is a leading digital marketing agency that helps local businesses grow and succeed in the digital space. We are looking for a highly organised and proactive Service Delivery Partner to join our Fulfilment Team in the Eastern Counties region.

In this client‑facing role, you will support the delivery of social media, paid search, and website‑related campaigns, ensuring smooth execution, excellent communication, and strong client satisfaction. You’ll work closely with internal commercial teams and fulfilment specialists while managing multiple projects and assisting clients with website updates, paid media activity, and campaign performance.

This role suits someone who enjoys problem‑solving, learning new systems, working collaboratively, and delivering high‑quality digital marketing support.

Key Responsibilities

• Liaise directly with clients and commercial teams, providing clear communication and exceptional service.
• Coordinate social media, paid search, and website tasks across multiple client campaigns.
• Work across several projects simultaneously, ensuring deadlines are met individually and as a team.
• Support website architecture and development conversations with clients.
• Complete simple website update tasks, such as changing assets on live sites.
• Develop skills in managing paid media channels and supporting effective marketing strategies.
• Use Google Analytics and related tools to support reporting and performance insights.
• Work closely with fulfilment teams across the business to ensure smooth end‑to‑end campaign delivery.

Skills, Knowledge & Expertise

• Strong verbal and written communication skills.
• Excellent time management and the ability to prioritise tasks effectively.
• Ability to work on multiple projects at once.
• Strong team player who thrives in a collaborative environment.
• Ability to learn new systems quickly and adapt to evolving processes.

• Good understanding of Google Analytics.
• Awareness of paid search, social media marketing, and website functionality.
• Understanding of processes and structured workflows.

• Demonstrates enthusiasm for website architecture and development.
• Ability to confidently engage with clients to discuss website changes and support ongoing updates.
• Motivated to develop capability across paid media platforms to enhance client campaign outcomes.

Job Benefits

• Competitive salary + uncapped commission
• 25 days holiday + bank holidays + your birthday off
• Holiday buy scheme for extra flexibility
• Structured career progression & ongoing training
• Pension plan & mental health support
• Perks & discounts including:
  • Gym membership
  • Cycle to Work scheme
  • Eye care vouchers (£50 towards glasses)
  • Retail discounts
• Team building days & annual volunteer charity day

Newsquest Media Group is an equal opportunities employer and welcomes applications from all community sections regardless of age, disability, gender reassignment, marriage/civil partnership status, pregnancy and maternity, race, religion or belief, sex, or sexual orientation. Our recruitment process will consist of various stages and activities. As part of our commitment to fairness to all applicants, we will take into account any adjustments that could help you.