Service Delivery Manager - HPC and Supercomputing

ServiceNow; City of Westminster; On-site; GBP 50,000 - 75,000; Full time

Job summary

A leading tech firm in the UK is looking for a Technical Sales Professional specializing in IT Service Management (ITSM) solutions. This role involves engaging with customers to identify their needs, delivering compelling product demonstrations, and translating technical solutions into business benefits. The ideal candidate should have a strong technical background in ITSM, experience in pre-sales or technical sales roles, and excellent communication skills. This position offers the opportunity to be a trusted advisor in a dynamic environment.

Qualifications

• Strong technical background in ITSM with hands-on experience.
• Prior experience in pre-sales or technical sales roles.
• Ability to communicate complex solutions effectively.

Responsibilities

• Identify customer needs and propose tailored solutions.
• Deliver engaging product demonstrations.
• Translate technical solutions into business benefits.
• Guide customers on best practices in ITSM.
• Collaborate with sales teams to drive new business.

Skills

Technical sales skills

Communication skills

Presentation skills

Problem-solving skills

Technical knowledge in ITSM

Stakeholder management

Education

ServiceNow certifications

ITIL certifications

Job description

Overview

We are seeking a Technical Sales Professional specializing in IT Service Management (ITSM) solutions. This role requires a strong technical background with hands-on experience in ITSM delivery, coupled with the ability to articulate and sell complex technical solutions. While primarily focused on pre-sales, the role involves engaging with customers to understand their business challenges and delivering technical demonstrations to showcase the value of our solutions.

Responsibilities

• Identify customer needs and propose tailored ServiceNow ITSM solutions.
• Develop and deliver engaging product demonstrations that highlight ServiceNow's capabilities.
• Translate technical ITSM solutions into clear business benefits for prospective clients.
• Leverage prior hands-on ITSM delivery experience to communicate effectively with both technical and non-technical stakeholders.
• Serve as a trusted advisor, guiding customers on best practices and industry trends in ITSM.
• Assist in crafting proposals that include appropriate service components, pricing, and implementation assumptions.
• Stay up to date on competitive solutions and industry developments to differentiate BilgeAdam's offerings.
• Collaborate with internal teams to refine sales strategies based on market trends and customer feedback.
• Work closely with sales teams to drive new business opportunities.
• Ensure seamless knowledge transfer from pre-sales to implementation teams to maintain solution integrity.

Qualifications

• Strong technical background in IT Service Management (ITSM), with hands-on experience in solution delivery.
• Prior experience in a delivery capacity within the ITSM space.
• Experience working in pre-sales, technical sales, or solution consulting roles, particularly for ITSM platforms like ServiceNow.
• Ability to communicate complex ITSM solutions in a compelling, business-focused manner.
• Knowledge of ITSM processes, automation, and best practices.
• Experience engaging with multinational customers and managing stakeholder expectations.
• Strong presentation, communication, and interpersonal skills.
• Established professional network in the ITSM space is a plus.
• Fluency in English; additional languages are advantageous.
• Willingness to travel as required.
• ServiceNow certifications (e.g., Certified System Administrator, ITSM Implementation Specialist, or other relevant certifications).
• Familiarity with complementary ITSM tools and technologies.
• ITIL certifications (Foundation, Intermediate, or Expert).