Service Delivery Manager - german or polish speaking

RELEX Solutions; Newcastle upon Tyne; On-site; GBP 45,000 - 60,000; Full time

Job summary

A leading software company is looking for a Service Delivery Manager in Newcastle upon Tyne. You will independently support customers after software implementation, ensure timely service delivery, and improve service quality. The ideal candidate has a degree in IT, at least 3 years of experience, and familiarity with IT service management processes. The company offers flexible working, a strong team spirit, and opportunities for professional growth.

Benefits

Flexible working

Annual leave

Diverse and inclusive culture

Qualifications

• Minimum of 3 years of experience as a Service Delivery Manager or in a similar role.
• Fluent in German or Polish and English.
• Willingness to travel 1-2 times per month.

Responsibilities

• Independently support customers post-implementation as a proactive solution partner.
• Monitor SaaS profitability and ensure timely service fulfillment.
• Conduct regular service reviews and improve service delivery.

Skills

Service Delivery Management

IT service management processes

Customer-oriented approach

Strong communication skills

Knowledge of ITSM tools

Education

Degree in computer science or IT

Tools

Jira

Job description

Who we are

We’re bold thinkers and kind teammates, growing fast but staying grounded. Our Nordic roots and global outlook shape a culture of friendliness, creativity, and collaboration, all powered by openness and shared wins. We care deeply about doing the right thing – and doing it together. We aim to improve the flow of goods, time, and energy – and we know we can’t shape the future by clinging to the past. So, we keep evolving, together.

What we do

RELEXSolutions delivers a unified supply chain planning platform for retailers and manufacturers, enabled by proven AI technology. We help companies optimize demand forecasting, replenishment, merchandising, pricing and promotions, supply chain operations, and production planning across the end-to-end value chain.

With a global team of over 2,000 professionals, we work side‑by‑side with our customers to solve real problems with lasting impact. Companies likeEast of England Co-op and WHSmithtrustRELEX to increase product availability, boost sales, deliver actionable insights, improve sustainability, and drive profitable growth. Join us and make an impact on the world and your career!

What you'll be doing:

Would you like to be part of a success story and play a key role in revolutionizing commerce? Then join our team as a Service Delivery Manager for EMEA Central!

• You will independently support our customers as a proactive solution partner after the implementation of our software.
• You will be responsible for the timely fulfillment of the services and SLAs agreed with customers.
• You will monitor our SaaS profitability and costs and be responsible for invoicing.
• You will conduct regular service review meetings with our customers and continuously improve our services.
• You will be responsible for initiating quality improvement measures and for (major) incident management in collaboration with Support and our Technical Leads.
• Monitoring service performance in terms of budget, quality, and duration, as well as reviewing service delivery, will also fall within your remit.

What you’ll bring to the table:

• You have a degree in (business) computer science, information technology, or comparable training.
• You have already gained three or more years of experience as a Service Delivery Manager (m/f/*) or in a similar position.
• You have a good understanding of IT service management processes (e.g., based on ITIL such as IT change management).
• You have good knowledge of ITSM tools such as Jira.
• You have already gained experience in an interface role between the specialist department and IT.
• You work in a customer‑oriented manner, build relationships with our customers, and continuously improve them.
• You have initiative and strong communication skills.
• You are willing to travel (1-2 times per month) to visit our customers or the office.
• You're fluent in german or polish and english.

What we offer in return:

You’ll be supported and given the space to thrive. We offer meaningful work, flexibility, and a culture that backs you to share your voice and be authentic.

• An international career and learning opportunities
• A rapidly growing and financially robust software company with exciting opportunities for career growth, also in the future

These are theRELEXkey benefits

• Flexible working
• Genuine work‑life balance
• Annual leave
• Internet and mobile phone benefits
• Diverse, inclusive, and supportive work culture
• Meaningful work with a commitment to a more sustainable future
• High autonomy
• Room for creativity
• Strong team spirit through company parties, two team days per year, and after‑work activities
• Family‑oriented policies
• Flat hierarchies
• Two paid volunteering days each year

If you feel this is the opportunity you don’t want to miss, you can apply by sending your cover letter and resume through the application form as soon as possible. If you have questions,our Talent Acquisition team is happy to answer them by email. Please note that we cannot process any applications through email.

Apply today and be part of the future. BeRELEX!