Service Delivery Manager

IntaPeople; Wales; On-site; GBP 45,000 - 60,000; Full time

Job summary

A growing consultancy in Cardiff is looking for a Service Delivery Manager to oversee service management for multiple customers. The role involves building client relationships, monitoring service performance, and ensuring smooth project transitions. Ideal candidates possess strong communication skills and experience in service management. Competitive salary up to £60,000, bonus, and flexible working environment are offered.

Benefits

Bonus scheme (paid every 6 months)

Pension scheme

25 days holiday + bank holidays

Choice of MacBook or Windows laptop

Qualifications

• Strong communication skills required.
• Experience managing services across different teams is essential.
• Knowledge of service transition processes is required.

Responsibilities

• Be the main contact for service management across multiple customers.
• Build strong relationships with clients and internal teams.
• Monitor service performance and present insights.

Skills

Strong communication and relationship-building skills

Experience managing services across multiple customers

Knowledge of service transition and design

Confident with service metrics and reporting

Commercial awareness

Flexible with new tools

Tools

Jira

Azure DevOps

Job description

Overview

Service Delivery Manager
Salary: £45,000 £60,000 + up to 10% bonus
Location: Cardiff, South Wales (office-based 50% with travel to various customer sites)

Our client is helping enterprise and government customers modernise, innovate, and thrive using cloud and AI services. We re looking for a Service Delivery Manager to their team and play a key role in how they deliver managed services.

The Role

You ll be the go-to person for customers, making sure they get maximum value from their contracts while ensuring delivery teams have everything they need to succeed. It s a hands-on role where you ll be involved in both service management and project delivery - balancing people, process, and commercial outcomes to keep customers happy and services running smoothly.

Responsibilities

• Be the main point of contact for service management across multiple customers
• Build strong relationships with clients and internal teams
• Oversee the smooth transition of projects into live services
• Monitor service performance, metrics, and SLAs, and present insights clearly
• Lead service reviews and improvement plans
• Keep services commercially viable while delivering great value
• Support ongoing development of service tools and processes
• Travel to customer sites when needed

Qualifications

• Strong communication and relationship-building skills
• Experience managing services across multiple customers or teams
• Knowledge of service transition and design (project to BAU)
• Confident with service metrics, reporting, and presenting to customers
• Commercial awareness and ability to balance quality with cost
• Flexible and quick to pick up new tools (Jira, Azure DevOps, etc.)

Bonus if you have: ITIL knowledge, team management experience, cloud/tech consulting background.

Benefits

• Be part of a growing consultancy where your impact is seen
• Work in a collaborative, supportive environment
• Develop your skills in service design, transition, and cloud services
• Competitive salary and benefits, including:
  • Bonus scheme (paid every 6 months)
  • Pension scheme
  • 25 days holiday + bank holidays
  • Choice of MacBook or Windows laptop

If this sounds like you please apply now for further details and a confidential chat, thanks!