Service Delivery Manager

La Fosse Associates; Manchester; Hybrid; GBP 55,000 - 65,000; Full time

Job summary

A leading IT services provider is looking for a Service Delivery Manager in Manchester. This hybrid position requires proven experience in service delivery management with a solid understanding of ITIL processes. Responsibilities include managing service relationships and conducting service review meetings. The role offers a salary up to £65k plus bonuses and a benefits package.

Benefits

Bonus

Benefits package

Qualifications

• Experience as a Service Delivery Manager in a fast-paced environment.
• Proven ability to establish relationships with stakeholders.
• Experience in managing service delivery and transitions.

Responsibilities

• Manage Service Delivery and Transition processes.
• Maintain support relationships with customers.
• Conduct service review meetings with clients.

Skills

Service delivery management

ITIL/ITSM processes

Stakeholder communication

Operational complaint handling

PowerBi reporting

Job description

Job Benefits

Job Benefits: bonus + benefits

Want to join one of Europe’s largest organisations on their journey of providing best in class IT Services? Working in a relatively greenfield environment, your role as Service Delivery Manager will be to ensure the highest levels of proactive IT Services are delivered, driving forward a customer focused environment!

Location: Manchester (Hybrid/Mainly Remote)

Salary: up to £65k + bonus + benefits package

Ideally looking for people who can start immediately or <2 weeks, as this role will be temp to perm with initial contract expected to run until Oct 2025. Contract rate will be £450 a day, Inside IR35

You’ll need proven experience as a Service Delivery Manager in a fast paced, complex environment with a natural ability to establish and nurture relationships with internal stakeholders and external partners.

Key Responsibilities

• You’ll be involved in a variety of tasks that requires management of Service Delivery and Transition, and the ongoing maintenance of the support relationships with Customers and Partners.
• To manage the service relationships between key customers and the IT service desk in the supply of managed services and support, ensuring that the contracted services meet or exceed agreed levels to the satisfaction of the customers.
• Build relations with keys clients to become their point of contact, technical advisory and to proactively position potential solutions.
• Drive customer and third-party service review meetings covering performance, service improvements, quality and processes.

Ideally you’ll have

• Strong & proven service delivery manager experience with a strong understanding of ITIL/ITSM processes.
• Experience of implementing new IT standards, creating knowledge artefacts and writing documentation
• Confident communication skills with the ability to manage a wide range of stakeholders
• Experience dealing with operational complaints, escalations and SLA failures
• Ability to create service delivery reports, ideally using PowerBi

We are unable to consider candidates who require sponsorship to work in the UK.

Interested in hearing more? Please apply directly for more detail.