Service Delivery Manager

LegalAndGeneral; England; On-site; GBP 100,000 - 125,000; Full time

Job summary

A leading financial services provider in the UK is looking for an experienced IT Service Delivery Manager to join their Group Finance team. The role involves managing supplier performance, building relationships with stakeholders, and ensuring high-quality IT services meet customer needs. Key qualifications include ITIL V3/V4 certification and experience in service delivery management. The position offers a competitive benefits package and promotes a flexible working environment.

Benefits

Performance-related bonus plan

Generous pension contribution

Healthcare Plan

At least 25 days holiday, plus public holidays

Electric car scheme

Various retail discounts

Qualifications

• Proven experience in Service Delivery Management within financial or regulated environments.
• Ability to manage supplier performance and drive improvements against SLAs.
• Understanding of IT security, GDPR, and regulatory requirements.

Responsibilities

• Building trusted relationships with key business stakeholders and hosting regular service reviews.
• Managing supplier performance and ensuring contractual SLAs are met.
• Collaborating on IT projects and changes to ensure smooth service design and transition.

Skills

ITIL processes

Service Delivery Management

Agile techniques

Communication

Stakeholder engagement

Education

ITIL V3/V4 Foundation certification

Job description

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Company Description

Legal & General (L&G) is a leading UK financial services group and major global investor.

We've been safeguarding people's financial futures since 1836, and strive to build a better society, while improving the lives of our customers and creating value for shareholders.

We are one of the world's largest asset managers and provide powerful asset origination capabilities. Together, these underpin our retirement and protection solutions: we are an international player in pension risk transfer, in UK and US life insurance, and in UK workplace pensions and retirement income.

Our Group Functions provide the services that all areas of the business need. This requires a talented and diverse team behind the scenes, who enable everyone at L&G to do what they do best.

Joining us means helping to improve the lives of our customers and contributing to the success of the business every day.

Job Description

We're looking for an experienced IT Service Delivery Manager to join our Group Finance team. This is a fantastic opportunity to play a key role in ensuring our business receives high-quality IT services that meet customer needs and drive satisfaction. You'll be the face of IT for our Group Functions, building strong relationships and delivering exceptional service across all levels.

What you'll be doing:

• Building trusted relationships with key business stakeholders and hosting regular service reviews
• Managing supplier performance and ensuring contractual SLAs are met
• Maintaining service schedules and monitoring KPIs to drive continual improvement
• Owning and updating the IT Service Catalogue to ensure accurate and accessible information
• Networking across IT and business teams to resolve issues and remove blockers
• Communicating effectively and influencing outcomes across technical and organisational boundaries
• Collaborating on IT projects and changes to ensure smooth service design and transition
• Reviewing changes for customer impact and ensuring compliance with Consumer Duty

Qualifications

Who we're looking for:

• ITIL V3/V4 Foundation certification (Managing Professional or Practitioner preferred)
• Strong knowledge of ITIL processes, service management principles, and Agile techniques
• Proven experience in Service Delivery Management within financial or regulated environments
• Ability to manage supplier performance and drive improvements against SLAs
• Excellent communication and influencing skills across diverse audiences
• Understanding of IT security, GDPR, and regulatory requirements
• Experience in service design, transition, and embedding best practice processes
• Strong stakeholder engagement skills and ability to build trusted relationships

Whatever your role, we reward performance and behaviour with a package that looks after all the things that are important to you. Here are some of the benefits we offer:

• The opportunity to participate in our annual, performance -related bonus plan and valuable share schemes
• Generous pension contribution
• Life assurance
• Healthcare Plan (permanent employees only)
• At least 25 days holiday, plus public holidays, 26 days after 2 years' service. There's also the option to buy and sell holiday
• Competitive family leave
• Participate in our electric car scheme, which offers employees the option to hire a brand-new electric car through tax efficient salary sacrifice (permanent employees only)
• There are the many discounts we offer - both for our own products and at a range of high street stores and online
• In 2023, some of our workspaces were redesigned. Our offices are great spaces to connect and collaborate and have your wellbeing at the heart

Additional Information

At L&G, we believe it's possible to generate positive returns today while helping to build a better future for all.

If you join us, you'll be part of a welcoming, inclusive culture, with opportunities to collaborate with people of diverse backgrounds, views, and experiences. Guided by leaders with integrity who care about your future and wellbeing. Empowered through initiatives which support people to develop their careers and excel.

We care passionately about outcomes rather than attendance and are therefore open to discussing all kinds of flexible working options including part-time, term-time and job shares. Although some roles have limited flexibility due to customer demand, we accommodate requests when we can.

It doesn't matter if you don't meet every single criterion in this advert. Instead, think about what you excel at and what else you can bring in terms of strengths, potential and connection to our purpose.

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