Service Coordinator – Scheduling & Client Liaison

Dynamite Recruitment; England; On-site; GBP 27,000; Full time

Job summary

A well-established service provider in Southampton is seeking a Service Coordinator to manage client interactions and schedule technician service visits. The successful candidate will have strong coordination skills, a commitment to customer service, and the ability to manage multiple tasks effectively. Responsibilities include scheduling, responding to customer queries, and ensuring maintenance works are completed on time. This full-time role offers a salary of £27,000 plus excellent benefits.

Benefits

25 days holiday plus bank holidays

Sick pay

Bike to work salary sacrifice vouchers

Gym membership contribution

Employee referral bonus

Qualifications

• Experience in a coordination or scheduling role is preferred.
• Ability to manage client expectations effectively.
• Good administration skills and experience are essential.
• Strong attention to detail is required.
• Demonstrated ability of strong work ethic and customer focus.

Responsibilities

• Manage client expectations and schedule service work.
• Ensure contractors and technicians have service visits scheduled.
• Respond to customer complaints and resolve problems.
• Ensure timely completion of pre-planned maintenance works.
• Check and record technician time for payroll.
• Provide quotes and complete necessary administration.

Skills

Coordination

Customer Service

Administration

Time Management

Attention to Detail

Work Ethic

Client Management

Job description

A well-established service provider in Southampton is seeking a Service Coordinator to manage client interactions and schedule technician service visits. The successful candidate will have strong coordination skills, a commitment to customer service, and the ability to manage multiple tasks effectively. Responsibilities include scheduling, responding to customer queries, and ensuring maintenance works are completed on time. This full-time role offers a salary of £27,000 plus excellent benefits.