Service Coordinator

Talent Finder; Nottingham; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading services company is seeking a highly organised Service Coordinator in Nottingham. You will oversee the scheduling and coordination of HVAC services, ensuring operational efficiency and exceptional client experiences. The ideal candidate has experience in service coordination and strong communication skills. This is a full-time role with a salary of £25,000 – £35,000 per annum and various benefits, including ongoing training and career growth opportunities.

Benefits

28 days of annual leave

Company pension scheme

Ongoing training and professional development

Career growth opportunities

Qualifications

• 2+ years in an administrative, scheduling, or coordination role.
• Strong organisational and multitasking skills.
• Ability to adapt to changing priorities.

Responsibilities

• Coordinate and schedule service calls and preventive maintenance.
• Dispatch HVAC technicians based on skillset and availability.
• Handle customer inquiries and resolve service-related issues.

Skills

Service coordination experience

Organisational skills

Communication skills

Proficiency in MS Office

Education

High school diploma or equivalent

Associate’s or bachelor’s degree

Tools

ServiceTitan

Joblogic

Job description

Overview

Service Coordinator | Nottingham | Full-Time | Working hours are Monday to Friday, 8 am – 5 pm | £25,000 – £35,000 per annum

Our client is seeking a highly organised and proactive Service Coordinator to join their team in Nottingham. This role plays a key part in ensuring the smooth running of HVAC services, coordinating technicians, and delivering an exceptional experience for clients.

Responsibilities

• Coordinate and schedule service calls, preventive maintenance, and emergency repairs
• Dispatch HVAC technicians based on skillset, availability, and location
• Maintain service records, job logs, and customer information in company systems
• Communicate with customers to confirm appointments, provide updates, and follow up on completed work
• Track and manage parts orders, deliveries, and inventory for scheduled jobs
• Support the service manager with admin tasks, reporting, and workflow optimisation
• Ensure compliance with health, safety, and company standards
• Handle customer inquiries and resolve service-related issues promptly and professionally

Qualifications

• Service coordination, scheduling, or customer service experience (HVAC or construction industry preferred)
• Strong organisational and multitasking skills
• Excellent communication and interpersonal abilities
• Proficiency in MS Office and service management software (e.g., ServiceTitan, Joblogic, or similar)
• Ability to work under pressure and adapt to changing priorities
• High school diploma or equivalent (minimum)
• Associate’s or bachelor’s degree in business administration, facilities management, or related field (preferred)
• 2+ years in an administrative, scheduling, or coordination role
• Knowledge of HVAC systems and terminology (advantageous but not essential)

What can you expect in return?

• £25,000 – £35,000 annual salary
• Office-based role with onsite parking
• 28 days of annual leave
• Company pension scheme
• Ongoing training and professional development
• Career growth opportunities within a supportive and skilled team

What’s next?

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