Service Coordinator

Rise Technical Recruitment; Milton Keynes; Hybrid; GBP 25,000 - 30,000; Full time

Job summary

A recruitment agency is seeking a Service Coordinator in Milton Keynes. The role involves scheduling engineers, managing customer communications, and ensuring SLA requirements are met. Ideal candidates will excel in customer service and possess prior scheduling experience. The position offers up to £30,000 per annum with hybrid working and training opportunities.

Benefits

Hybrid working

Training

33 Days Holiday

Pension

Qualifications

• Previous experience routing/scheduling engineers is required.
• Good customer service skills and time management are essential.
• Candidates must be IT literate.

Responsibilities

• Coordinate and support engineers by liaising directly with customers.
• Schedule engineers and deal with any issues that arise.
• Ensure all work meets SLA requirements.

Skills

Routing/scheduling engineers

Customer service skills

Time management

IT literate

Job description

Overview

Service Coordinator — Milton Keynes
Temp to Perm Contract
Up to £30,000 per annum + Hybrid Working + Training + 33 Days Holiday + Pension

Excellent opportunity for an individual with scheduling and customer call management experience to join a stable business offering training and development, alongside long-term stability.

This company has offices in Europe, Asia, and America, but operates in almost every country. Due to consistent growth in all markets they operate in, the demand for their services is constantly increasing.

The Role

In this role you will work within a team of Helpdesk Administrators, liaising directly with customers and scheduling engineers and dealing with any issues. You'll be provided with full training on products and systems, and be provided on-going training and development going forward.

Working within a team of Helpdesk Admins, you will coordinate and support engineers and liaise directly with customers, working to SLA requirements

37.5 hours per week (working times alter each week: week 1 (08:00-16:00) and week 2 (9:00-17:00)). Hybrid working available once passed probation.

The Person

• Previous experience routing/scheduling engineers
• Good Customer Service skills, time management
• IT Literate

The ideal candidate will be a strong communicator, good customer service skills as well as previous experience scheduling/routing engineers/technicians. Candidates must be commutable to Milton Keynes.

Reference Number: BBBH(phone number removed)

How to Apply

To apply for this role or for to be considered for further roles, please click "Apply Now" or contact Sophie Fox at Rise Technical Recruitment.

This vacancy is being advertised by Rise Technical Recruitment Ltd. The services of Rise Technical Recruitment Ltd are that of an Employment Agency.

Rise Technical Recruitment Ltd regrets to inform that our client can only accept applications from engineering candidates who have a valid legal permit or right to work in the United Kingdom. Potential candidates who do not have this right or permit, or are pending an application to obtain this right or permit should not apply as your details will not be processed.