Service Coordinator

White Recruitment Construction; Havant; On-site; GBP 25,000 - 30,000; Full time

Job summary

A UK-wide critical solutions provider is looking for a Service Coordinator based in Havant. You will manage customer relationships, coordinate service works, and communicate effectively with clients and internal teams. The ideal candidate should have experience in administration and account management, excellent customer service skills, and a proactive attitude. This role offers a salary range of £25-30k, along with opportunities for training and a supportive work environment.

Benefits

£25-30k salary (DOE)

Continuous training and development opportunities

Supportive work environment

Qualifications

• Previous administration and account management experience in a similar setting.
• Ability to thrive in a fast-paced environment.
• Excellent communication skills both verbally and in writing.

Responsibilities

• Managing a portfolio of clients as their dedicated Service Coordinator.
• Forecasting engineer requirements based on upcoming jobs.
• Scheduling and coordinating service works.

Skills

Customer service skills

Relationship-building

Time management

Proactive attitude

Job description

Service Coordinator – Havant

I am seeking a dynamic Service Coordinator / Account Manager / Customer Services professional to join a growing team within a UK-wide critical solutions provider.

This is a great opportunity to join a forward-thinking engineering company where your customer service skills will be valued. You’ll play a key role in managing customer relationships and responding to their needs proactively.

The Role:

As a Service Coordinator, you’ll be the first point of call – managing customer relationships, scheduling service and remedial works, and ensuring the smooth operation of the busy service desk.

Responsibilities:

• Managing a portfolio of clients as their dedicated Service Coordinator
• Effectively communicating with all stakeholders, both verbally and in writing
• Forecasting engineer requirements based on upcoming jobs and service contracts
• Identifying sales opportunities and preparing quotations for contracts and renewals
• Providing regular reports and maintaining accurate records in the database and CRM
• Offering administrative support to the service team, including documentation and parts ordering
• Scheduling and coordinating service works, ensuring accurate information for engineers

About You:

An experienced and detail-oriented professional with excellent customer service skills and the ability to thrive in a fast-paced environment.

• Previous administration and account management experience in a similar setting
• Strong relationship-building skills with internal and external parties
• Excellent time management and prioritisation skills
• A proactive, can-do attitude and a willingness to learn

The Benefits:

• £25-30k (DOE) Plus benefits package
• Continuous training and development opportunities
• A supportive and collaborative work environment
• Opportunities to make a tangible impact on our customer satisfaction and business success