Service Coordinator

Veolia; England; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading resource management company is looking for a Transport Service Coordinator in St Albans. This role involves managing waste disposal logistics, ensuring compliance with transport regulations, and delivering exceptional service to customers. Ideal candidates will have experience in transport or logistics and strong communication skills.

Benefits

25 days of annual leave

Access to pension scheme

Community volunteer day

Training and development opportunities

Qualifications

• Previous experience in waste, transport or logistics industry.
• Understanding of transport compliance and WTD.
• Proficient IT skills.

Responsibilities

• Manage service delivery, allocating work to vehicles/routes.
• Communicate with customers and stakeholders for updates.
• Ensure on-site compliance with legal transportation regulations.

Skills

Communication skills

Organisation

Transport compliance knowledge

Tools

Google operating systems

Job description

Overview

Transport Service Coordinator

Salary: 27,000.00 per annum plus annual performance bonus (15%) and Veolia benefits and pension

Grade: 5.1

Hours: Monday to Friday, 40 hours per week. 8:30am - 5:00pm

Location: St Albans, AL4 9XR

When you see the world as we do, you see the chance to help the world take better care of its resources, and help it become a better place for everyone. It\'s why we\'re looking for someone who\'s just as committed as we are, to push for genuine change and bring our ambition of Ecological Transformation to life. We know that everyone here at Veolia can help us work alongside our communities, look after the environment, and contribute to our inclusive culture.

What you\'ll be doing

As the UK leader in resource management, Veolia provides comprehensive waste, water and energy management services to a wide range of industries. In this role you\'ll contribute to the safe disposal of waste, maximising the potential for recycling and recovery, with a strong focus on exceptional customer service and expertise. This position plays a pivotal role in the delivery of services to our customers. You will work as part of a team effectively managing daily workloads and logistics for front line staff and liaising directly with customers, to ensure a first class service delivery.

• Day-to-day management of service delivery, including the dynamic allocation of work to vehicles/routes
• Communicating with customers and stakeholders, providing status updates and maintaining contact with drivers
• Completing debriefs with front line staff and reporting necessary actions or updates as required
• Face-to-face engagement with drivers, supporting them to address any issues on route
• Reporting of all safety concerns or container damage and encouraging \'stop the job\' if it is deemed unsafe to continue
• Ensuring Veolia legal compliance on-site (WTD, O\'licence and transport compliance)

What we\'re looking for

• Previous experience operating within a similar industry; waste/transport/logistics
• Able to demonstrate an understanding of transport compliance and WTD
• Good communication skills communicating with people of all levels including drivers, frontline employees and customers
• Ability to organise a busy workload and operate at a fast pace; experience with a quality management system (e.g., ISO) and transport compliance. Proficient IT skills and the ability to adapt to Google operating systems

What we can offer you

• 25 days of annual leave
• Access to our company pension scheme
• Discounts on everything from groceries to well known retailers
• Resources to support your physical, mental and financial health
• One paid day leave every year to volunteer and support your community
• Ongoing training and development opportunities

What\'s next?

Apply today, so we can make a difference for generations to come.

We\'re proud to have been named as one of The Sunday Times Best Places to Work for three consecutive years in 2023, 2024 and 2025. This recognition reflects our commitment to our people, demonstrating that Veolia is not just transforming the environment, we\'re also transforming what it means to have a rewarding, purposeful career.

We\'re dedicated to supporting you throughout your application journey, offering adjustments where reasonable and appropriate. As a proud Disability Confident Employer, we will offer an interview to applicants with a disability or long-term condition who opt-in to the Disability Confident scheme, and meet the minimum criteria for our roles.

We\'re also committed to ensuring that all applicants and colleagues receive fair treatment without discrimination on any grounds, aiming to create a diverse and inclusive workplace where everyone can thrive.