Service Charge Officer

Broadland Housing Association; South Norfolk; On-site; GBP 30,000 - 40,000; Full time

Job summary

A community-focused housing organization in South Norfolk seeks a Service Charge Officer to manage service charge data and prepare cost reconciliations. The ideal candidate must have experience in service charge functions, a driving licence for travel, and strong analytical and customer service skills. The position comes with generous benefits, including enhanced annual leave and a contributory pension scheme.

Benefits

Enhanced annual leave

Generous contributory pension scheme

Employee Assistance Programme

Health Cash Plan

Utilities allowance

Training opportunities

Qualifications

• Experience in a fast-paced office environment.
• Experience in service charge functions, including charging for services.
• A driving license and access to a vehicle for travel throughout Norfolk.

Responsibilities

• Maintain service charge data for the annual notification process.
• Reconcile and prepare yearly actual costs for all homes.
• Ensure transparent communication of service charges to residents.
• Collaborate with Managing Agents regarding service charge transparency.

Skills

Attention to detail

Excellent customer service

Analytical skills

Microsoft Office

Job description

Overview

Do you have a keen eye for detail and a good understanding of service charges? We are looking for a new Service Charge Officer to join our Team. In this key role, you will:

Responsibilities

• Collate and maintain service charge data in line with the annual rent and service charge notification process.
• Reconcile and prepare yearly actual costs for all homes.
• Provide excellent customer service to ensure that service charges and changes are communicated fairly to our residents.
• Work closely with Managing Agents to ensure transparency of costs relating to service charges.

Qualifications

• Experience of working in a fast-paced office environment, with a keen eye for detail and the ability to work independently and with initiative. Experience of working in a service charge function, including charging for services and analysing costs and spend is essential.
• Knowledge of Microsoft Office applications and excellent verbal and written skills.
• A driving licence and access to own vehicle is essential as travel throughout Norfolk will be required.

Broadland Housing Association offers more than 5,700 quality homes across Norfolk and North Suffolk, believing that everyone deserves a home that meets their needs. We offer a caring, effective and high-quality service that is fair to everyone. We are one of the top 25 Housing Organisations to work for in the UK and feature in the top 50 organisations to work for in the East of England.

Benefits

• Enhanced annual leave starting from 22 days, plus a day off for your birthday, a volunteering day and a personal day.
• Generous contributory pension scheme.
• Access to an Employee Assistance Programme to support you when you need it.
• Health Cash Plan — covering items such as eye tests and prescriptions, plus wellness and money-saving perks.
• Utilities allowance to support hybrid home workers.
• Lots of training opportunities.
• And many more — please see our benefits document available on our website.