Service Charge Analyst - (Occupier Accounts)

CBRE; Greater London; On-site; GBP 40,000 - 55,000; Full time

Job summary

A leading global commercial real estate firm is seeking a Service Charge Analyst to conduct lease audits for corporate clients, identifying and negotiating potential savings. Responsibilities include auditing financial considerations, negotiating with landlords, and managing audit reports. The ideal candidate will have a Bachelor's degree, strong analytical skills, and proficiency in MS Excel and PowerPoint, alongside full professional proficiency in English. Proficiency in an additional language is beneficial.

Qualifications

• Full professional proficiency in English.
• Must be familiar with lease terminology and have the ability to interpret lease provisions.
• Understanding of the service charge end to end process as well as RICS guidelines.

Responsibilities

• Audit and reconcile all financial considerations including service charges and insurance recharges.
• Communicate and negotiate with landlords to enforce compliance.
• Conduct audit service across UK, Europe, and other regions.

Skills

Problem-solving skills

Strong oral and written skills

Attention to detail

Relationship management

Numerical and analytically minded

Proficiency in an additional language (French, Spanish or German)

Education

Bachelor’s degree

Tools

MS Excel

MS PowerPoint

Job description

Service Charge Analyst - (Occupier Accounts)

Working in the Lease Audit team within the larger Occupier Accounts team where the individual will be responsible for conducting lease audits for corporate clients to identify, negotiate and recoup potential savings.

Key Responsibilities

Technical & Operational

• Audit and reconcile all financial considerations including but not limited to service charges, insurance recharges, base rent, turnover rent, works deposits and capital allowances.
• Troubleshoot/dispute resolution through lease language regarding specific issues.
• Prepare individual lease audit reports consistent with each client’s scope of work.
• Communicate and negotiate with landlords to enforce compliance of lease obligations.
• Work closely with client legal department in interpretation of lease clauses for purposes of ensuring landlord/tenant compliance with lease terms.
• Coordinate and lead recurring lease audit status meetings with clients and account teams.
• Supervise 3rd party auditors on other lease audit projects as needed.
• Manage and prepare reports for clients including a lease master audit saving and cost avoidance reports.
• Liaising with various internal and external stakeholders to achieve the role responsibilities.
• Conduct audit service across UK, Europe and in some cases rest of the world with support, where required, from in country expertise both in-house and/or 3rd party.

Business Development and Client Management

• Participate in client solutioning and pitches.
• Manage client contracting discussions alongside legal and leadership teams.

Business Management

• Form part of team to setup lease audit services for UK, EMEA, APAC and LATM regions.
• Responsible for assisting other team members passing on knowledge and skills particularly to new members of staff.
• Undertaking project work to support re-engineering or efficiency improvement.

Person Specification/Requirements

• Full professional proficiency in English.
• Bachelor’s degree.
• Proactive, self-starter, strong problem-solving and decision-making skills.
• Strong oral and written skills, ability to draft professional business letters gauged to document and most importantly convince the landlord of the inaccuracy of their methodologies.
• Must be familiar with lease terminology and have the ability to interpret lease provisions and to understand legal documents.
• Understanding of the service charge end to end process as well as RICS guidelines.
• Understanding of Real Estate transactions.
• Advance Proficiency in MS Excel and MS PowerPoint.
• Attention to detail.
• Ability to work under pressure and to strict deadlines.
• Relationship management.
• Excellent communication skills.
• Numerical and analytically minded.
• Proficiency in an additional language (French, Spanish or German) will be considered beneficial.
• Property/Lease auditing experience across EMEA, APAC & LATM regions will be considered beneficial.

Working at CBRE

When you join CBRE you will have the support and resources of a global firm where an entrepreneurial mind-set is encouraged. You'll realize your potential with challenging work, fast-paced assignments, an environment of constant learning and commitment to results. To enable your success, we provide the best tools, training and leaders in the industry.

Our collaborative culture is built on our RISE values and reflects the needs and perspectives of our clients and our people. Our work is guided by our North Star: Creating the real estate solutions of tomorrow, so businesses and people thrive. This informs everything we do-from diversity, equity, and inclusion to sustainability initiatives to workplace safety and wellbeing.

At CBRE, we believe that the more perspectives we have, the more dimensions we see. We welcome people with different backgrounds and experiences across industries to apply for open positions even if you do not match every element of the required skills. To discover more about what it's like to work at CBRE, visit Life at CBRE.

About CBRE

CBRE Group, Inc. (NYSE:CBRE), a Fortune 500 and S&P 500 company headquartered in Dallas, is the world's largest commercial real estate services and investment firm (based on 2024 revenue). The company has more than 140,000 employees (including Turner & Townsend employees) serving clients in more than 100 countries. CBRE serves a diverse range of clients with an integrated suite of services, including facilities, transaction and project management; property management; investment management; appraisal and valuation; property leasing; strategic consulting; property sales; mortgage services and development services. Please visit our website at www.cbre.com.

Equal Opportunities

We are an equal opportunities employer and do not discriminate on the grounds of gender, sexual orientation, marital or civil partner status, pregnancy or maternity, gender reassignment, race, colour, nationality, ethnic or national origin, religion or belief, disability or age. For information about accommodations we can make during the recruitment process, please visit: https://www.cbre.co.uk/careers/accommodations

CBRE, Inc. is an Equal Opportunity and Affirmative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)