Service Charge Analyst

Coyles; Greater London; On-site; GBP 80,000 - 100,000; Full time

Job summary

A leading service management company in Greater London seeks an experienced Service Charge Analyst to support the transformation of service charge delivery. You will manage service charge calculations, build relationships with stakeholders, and provide exceptional service to residents, ensuring compliance with legislation. Strong analytical, communication, and numerical skills are essential for success in this role.

Qualifications

• Demonstrable experience in service charge analysis.
• Strong understanding of residential and commercial service charge management.
• Knowledge of relevant legislation and industry best practice.
• Experience working with councillors, communities, and external partners.

Responsibilities

• Accurately calculate and issue estimated and actual service charges.
• Manage complex service charge cases.
• Deliver expert customer service to residents.
• Support development of systems for service charge transformation.
• Assist in integrating legacy systems.

Skills

Service charge analysis

Understanding of legislation

Organisational skills

Communication skills

Numerical capability

Job description

We are now seeking an experienced Service Charge Analyst to join our Service Charge team. This role is essential in supporting the transformation of our service charge delivery and ensuring accurate, compliant financial management across the organisation.

Key Responsibilities

• Accurately calculate, construct and issue estimated and actual service charges in line with legal deadlines, contractual obligations, and internal policies.
• Manage complex service charge cases, ensuring full recoverability of costs.
• Deliver an expert, customer-focused service to residents, resolving complex queries and supporting complaint resolution.
• Support the development and embedding of systems and processes required for service charge transformation.
• Assist with the integration of two legacy systems and legacy stock, helping to establish consistent best practice.
• Review and maintain procedures to ensure full recovery of service chargeable expenditure.
• Build strong working relationships with budget holders and service managers to develop scheme knowledge and ensure accurate allocation of charges.

Skills and Experience Required

• Demonstrable experience in service charge analysis and a strong understanding of residential and commercial service charge management.
• Knowledge of relevant legislation and industry best practice.
• Strong organisational and time management skills with the ability to manage competing deadlines.
• Experience working with councillors, communities, and external partners.
• Excellent written and verbal communication skills.
• Strong financial and numerical capability.

If interested in this role please send your CV to Lee-Jaun at Coyle Personnel Ltd