Service Charge Accountant

Osborne Appointments; Hertsmere; On-site; GBP 30,000 - 40,000; Full time

Job summary

A recruitment agency is seeking a Service Charge Accountant to manage client accounts and oversee property onboarding. The role requires strong communication skills, knowledge of property management principles, and experience with accounting tasks. The position offers a salary range of £30,000 to £40,000, with benefits including annual leave and a car salary sacrifice scheme.

Benefits

20 days annual leave plus Bank Holidays

Car Salary Sacrifice scheme

One month sabbatical after 10 years' service

Star of the week

Employee of the month

Responsibilities

• Manage Clients' accounts with accuracy and professionalism.
• Handle customer queries via phone and in writing.
• Oversee the onboarding process for new properties.
• Perform and review timely bank reconciliations.
• Prepare Service Charge year-end or quarterly-end accounts.

Skills

Knowledge of property management principles and procedures

Good soft skills

Working knowledge of property management computer systems

Microsoft Office

Good written and verbal communication skills

Well organized, able to multi-task

Team player

Job description

Overview

Service Charge Accountant

OA are recruiting for a Service Charge Accountant to join our client's dynamic and growing team. We're looking for a Service Charge Accountant who can respond to daily challenges with a friendly, solutions-focused approach, support clients and Property Managers, adapt to evolving systems, and contribute to continuous improvement through ongoing training.

Location: Borehamwood

Hours: Monday - Friday, 9am-5:30pm

Salary: £30,000-£40,000 - depending on experience

Benefits

• 20 days annual leave per annum plus Bank Holidays
• Car Salary Sacrifice scheme
• One month sabbatical after 10 years' service
• Star of the week
• Employee of the month

Responsibilities

• Manage Clients' accounts with accuracy and professionalism, ensuring a high standard of service.
• Handle customer queries via phone and in writing, delivering prompt and effective resolutions.
• Oversee the onboarding process for new properties, taking ownership from start to finish.
• Perform and review timely bank reconciliations.
• Issue monthly or quarterly income and expenditure statements to clients.
• Manage the daily banking routine and undertake ad-hoc finance/admin tasks as required.
• Prepare and issue Service Charge, Ground Rent, Insurance, and Rent demands.
• Prepare Service Charge year-end or quarterly-end accounts, reviewing them with Property Managers and preparing them up to trial balance for external accountants.
• Liaise regularly with Property Managers and run supporting reports as needed.
• Monitor workloads, set reminders, and meet deadlines set by the business, clients, or line managers.
• Report progress, challenges, and knowledge gaps to your Line Manager, raising urgent matters as they arise.
• Attend team meetings to discuss workloads and department updates.
• Act as a point of contact for customer, tenant, and supplier queries, escalating urgent issues as required.
• Communicate with all stakeholders in a courteous, professional, and efficient manner.

Skills and Experience

• Knowledge of property management principles and procedures.
• Good soft skills when dealing with people to empathise and understand the customers' needs.
• Working knowledge of a property management computer system, e.g. Tramps or similar is preferable.
• Microsoft Office
• Good written and verbal communication skills.
• Well organised, able to multi-task.
• Team player.

Application

If you are interested in this role, please apply below with your most recent CV.

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