Service Centre Manager

Morson Talent; Brighton; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading energy solutions provider is seeking a Service Centre Manager for a permanent role based in Swindon. Responsible for overseeing depot operations, the ideal candidate will ensure safety, manage cross-functional teams, and lead team development while driving improvements for world-class customer service. Strong leadership, technical expertise, and problem-solving skills are essential. This position presents an excellent opportunity to contribute to a sustainable future and support local communities.

Qualifications

• Experience managing a cross-functional team.
• Strong leadership, QHSE, and people skills.
• Able to develop stakeholder relationships.

Responsibilities

• Accountable for the safety of employees, customers, and visitors.
• Manage and support the service teams for workload activities.
• Responsible for team development, coaching, and mentoring.
• Lead and influence change within the team.
• Drive improvements for customer service and process efficiency.

Skills

Technical background within Operations

Proven track record of hands-on management

Managing a cross-functional team

Strong leadership, QHSE, and people skills

Great communication skills

Solution-focused mindset

Job description

Our client, a leading energy solutions provider, is seeking a Service Centre Manager for a permanent role based in Swindon.

We are the global leader in providing energy solutions that help businesses grow and communities thrive. We work as a team and we’re proud of the difference we make to customers, to local communities, and towards a sustainable future for the world.

We’re looking for a Service Centre Manager responsible for Swindon depot operations.

What you’ll do:

• Accountable for the safety of our employees, customers, contractors, and site visitors.


• Manage and support the field delivery & service teams to ensure workload activities are met in line with planning schedules.


• Responsible for team development, including coaching, mentoring, career development, and focused technical training.


• Responsible for team management, including activities involving recruitment, orientation, resolving concerns, performance improvement, and team building.


• Leading and influencing change within a team and supporting new business initiatives.


• Responsible for equipment standards.


• Drives improvements to deliver world‑class customer service and best‑in‑class process efficiency.


• Utilising tools such as risk reporting and a vehicle fleet management system.


• Collaborate and build key relationships with operations, sales, customer services, and logistics teams.


• Support the Depot Team Leader to ensure the depot meets our global service centre standards.

Skills and experience:

• A technical background within Operations.


• A proven track record of hands‑on management.


• Experience managing a cross‑functional team.


• Strong leadership, QHSE, and people skills.


• Able to develop stakeholder relationships and work collaboratively with wider teams and functions with a customer‑focused approach with great communications skills.


• People leader ability to motivate, coach and mentor teams at all levels.


• A solution‑focused mindset, able to identify issues, propose solutions, and think beyond your day‑to‑day remit while maintaining a drive for high standards and time‑bound results.