Service Architect - DV Cleared

Experis; England; On-site; GBP 60,000 - 80,000; Full time

Job summary

A dynamic IT services company in the UK is seeking a Service Architect to lead the design and transition of IT services into live operations. You will ensure stability, efficiency, and value by defining SLAs and KPIs while engaging with teams and stakeholders. The ideal candidate has strong service management experience and relevant qualifications such as ITIL.

Qualifications

• Strong experience in service management and supply chains.
• Proven track record in designing operating models for IT systems.
• Ability to document technical services clearly.

Responsibilities

• Lead the design of services for diverse projects.
• Develop comprehensive service designs that meet customer requirements.
• Define SLAs, KPIs, and pricing models.

Skills

Service management concepts

Operating model design

Technical service documentation

Leadership and stakeholder engagement

ITIL certification

Job description

Overview

We are seeking an experienced Service Architect to join a dynamic team delivering innovative IT services. As a Service Architect, you will play a key role in designing and transitioning services into live operations, ensuring stability, efficiency, and value for customers.

Responsibilities

• Lead the design of services for projects of varying complexity and value.
• Develop end-to-end service designs aligned to customer needs.
• Define SLAs, KPIs, pricing models, and underpinning contracts.
• Carry out impact assessments and design future operating models.
• Produce service documentation and operational support requirements.
• Identify and manage service-related risks, exclusions, and constraints.
• Specify early life support requirements and ensure smooth transitions.
• Contribute to process and tooling design and integration.
• Provide oversight and guidance to staff implementing service artefacts.
• Influence solution design to maximise service stability and efficiency.

Skills and Experience

• Strong knowledge of service management concepts and supply chains.
• Proven experience in operating model design for major IT systems.
• Ability to create clear, concise technical service documentation.
• Confident leading teams and engaging with senior stakeholders.
• Qualified in ITIL, ISO20000 or IT4IT (or equivalent).

Apply

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