Service Architect

Tenth Revolution Group; Remote; GBP 80,000 - 100,000; Part time

Job summary

A leading technology solutions provider is looking for a Service Architect to design and implement comprehensive service architecture within a fully remote environment. Candidates should have notable experience in SIAM and ITIL v4, with proven skills in governance and stakeholder management. The role includes driving service transition and continual improvement plans. Current SC Clearance is a requirement for this position that offers a competitive rate of £575 per day.

Qualifications

• Strong experience in multi-supplier environments.
• Current SC Clearance is mandatory.

Responsibilities

• Define and implement service architecture for integrated services.
• Establish ITIL-aligned processes.
• Design ticket flows for ITSM tools.
• Set up SLAs and reporting dashboards.
• Lead service transition activities.
• Conduct monthly service reviews and SLA reporting.
• Drive service improvement plans.
• Act as the central contact for service integration.

Skills

Experience in SIAM environments

Expertise in ITIL v4

Governance skills

Stakeholder management

Tools

ServiceNow

Job description

Job Title: Service Architect
Contract: 6 Months (Inside IR35)
Clearance: Current SC Clearance Required
Location: Fully Remote
Start Date: January/February 2026
Rate: 575 per day / 76.67 per hour

Overview

We are seeking an experienced Service Architect to design and implement a robust service architecture across a multi-supplier ecosystem, ensuring seamless integration of ITIL processes, ticket flows, and end-to-end SLAs. This role will drive governance, service transition, and continual improvement while maintaining operational excellence within a secure environment.

Key Responsibilities

• Define and implement service architecture for integrated services across multiple suppliers
• Establish ITIL-aligned processes (Incident, Problem, Change, Release, Configuration, Request Fulfilment)
• Design ticket flows and ensure integration with ITSM tools (ServiceNow preferred)
• Set up end-to-end SLAs and OLAs, including reporting dashboards for performance tracking
• Lead service transition activities, including operational readiness checks and runbook creation
• Operate within a SIAM governance framework, conducting monthly service reviews and SLA/KPI reporting
• Drive continual service improvement plans to optimise processes and enhance customer experience
• Act as the central point of contact for service integration issues and supplier collaboration

Required Skills

• Strong experience in SIAM and multi-supplier environments
• Expertise in ITIL v4 and ITSM platforms (ServiceNow preferred)
• Proven ability to design service architecture, ticket flows, and SLA frameworks
• Excellent governance, reporting, and stakeholder management skills
• Current SC Clearance is mandatory

Desirable

• Cloud infrastructure knowledge (AWS, Openshift)
• Familiarity with secure/government environments
• Experience in contract and commercial management