Service Architect

Telefonica Tech; Remote; GBP 80,000 - 100,000; Full time

Job summary

A communications technology company is seeking a Service Architect to support service design and implementation for the Policing sector. The role involves leading the design of IT services, managing ITIL processes, and liaising with project management teams. Ideal candidates will have over 5 years of experience, strong ITIL qualifications, and be adept in developing enterprise service architecture. This is a full-time remote position, inviting those who believe they can contribute to the role, even if they don't meet every qualification perfectly.

Qualifications

• Experience in a Service Architect role is essential.
• More than 5 years experience in designing enterprise level IT Managed Services.
• ITIL Qualification required.
• Experience managing ITIL processes and third parties.
• Senior management experience in a complex customer facing organization.

Responsibilities

• Support the design of IT services within the Policing sector.
• Lead the design and implementation of managed service operations.
• Develop IT lifecycle management processes.
• Liaise with project management to transition ICT services.
• Define ITIL standards for adoption by teams.

Skills

APIs

Pegasystems

Spring

SOAP

.NET

Hybris

Solution Architecture

Service-Oriented Architecture

Adobe Experience Manager

J2EE

Java

Oracle

Education

Degree level qualification or equivalent

Job description

Service Architect - Remote UK - All UK Addresses Considered

Main purpose of the job

The main purpose of a Telefónica Tech Service Architect will:

• support service design elements of sales pre‑sales bid opportunities, service implementation and service opportunities aligning with Telefónica Tech’s strategic delivery of Policing services
• act as the primary service design & architecture interface between the customer and Telefónica Tech.
• work closely with service delivery and project teams on all new projects and services to be delivered, providing guidance, direction and advice on service architecture and delivery.
• act as a subject matter expert providing Telefónica Tech and customers with an understanding of the Service solution across all service delivery – Technical ITIL and supporting business functions.

Main Duties and Responsibilities

Essential duties may include but are not limited to the following:

• Supporting developing and transforming enterprise IT Services for Telefónica Tech within the Policing sector
• Leading the design and implementation of managed service operations and project delivery
• Leading the development of an IT lifecycle management, designing services taking service strategy and building processes and procedures into operational runbooks and guides across the department.
• Leading the introduction of key IT service roles and processes needed to act as the bridge between the customer and internal and external IT suppliers.
• Liaise with program/project/transition management to plan and manage the effective transfer of ICT services to new service designs.
• Defining the standards required for the existing Telefónica Tech IT teams to adopt ITIL‑based service management
• Support the core frameworks that will underpin different aspects of the IT department including AGILE, DevOps, ITIL, SFIA, TOGAF

Experience and skills

Experience

• Previous experience in a Service Architect role
• More than years experience in designing, implementing and delivering enterprise level IT Managed Services
• ITIL Qualified
• Experience of managing ITIL processes across service towers and third parties (SIAM)
• Experience at senior management level in a large complex customer facing organization
• Proven experience in developing and implementing IT strategies to achieve transformational levels of change and efficiency

Experience (desirable)

• Advanced academic background preferably to good degree level or equivalent
• Experience Police Sector aligned Service Architecture
• Proven commercial acumen
• Good working knowledge of relevant functional systems
• Experience in dealing with and influencing multi‑tier management

Additional Information

For this role you need to have experience of supporting enterprise service architecture within the Policing sector.

We dont believe hiring is a tick box exercise so if you feel that you dont match the job description 100% but would still be a great fit for role please get in touch.

Remote Work

Yes

Employment Type

Full‑time

Key Skills

APIs, Pegasystems, Spring, SOAP, .NET, Hybris, Solution Architecture, Service‑Oriented Architecture, Adobe Experience Manager, J2EE, Java, Oracle

Vacancy: 1