Service and Maintenance coordinator

Empower Digital; Ipswich; On-site; GBP 27,000 - 32,000; Full time

Job summary

A leading service company in Ipswich is seeking a Service and Maintenance Coordinator to handle service queries and coordinate key administrative tasks. The ideal candidate has 2-3 years of experience in service coordination and administration, demonstrating strong problem-solving skills and a proactive attitude. The role is office-based and requires effective scheduling and documentation management. A can-do mindset will be essential for success in this fast-paced environment.

Qualifications

• 2-3 years of relevant administration/service coordination experience.
• Self-motivated and proactive mindset is essential.
• Ability to handle service queries in a fast-paced environment.

Responsibilities

• Manage general administration tasks and client invoicing.
• Prepare documentation for customers and register appliances.
• Schedule and organize meetings and webinars for the team.

Skills

Strong administration skills

Service coordination

Problem-solving

Resourcefulness

Job description

Job Title: Service and Maintenance coordinator

Location: Ipswich, UK (office based)

Salary: £27,000 - £32,000 per annum

Hours: Full-Time Mon Friday 07 : 30 17 : 00

Employment: Permanent, full-time

Years of relevant experience: 2 - 3 years of strong administration / Service Coordination experience.

Role Overview

As a Service and Maintenance Coordinator, you will be an essential part of our team, handling all service queries in a fast-paced, high-energy environment. We're looking for someone who is resourceful, self-motivated, and proactive—a real problem-solver who will actively contribute to the success of the company. A can-do attitude and a whatever it takes mindset are crucial, as you will be entrusted with key objectives and tasks that are integral to our service and maintenance efforts.

The role will include (but not limited to) :

• General administration tasks
• Developing interims and invoicing clients
• Preparing and sending out completed documentation to customers
• Registering boilers / appliances to Gas Safe / OFTEC / Manufacturers
• Entering quotations into our management system
• Schedule and organise meetings, webinars and events for the contracting team
• Putting together O & M manuals

Assisting project managers with Health & Safety re...