Service Advisor: Upsell & Customer Care Pro

autoskills-uk; Sunderland; On-site; GBP 26,000 - 35,000; Full time

Job summary

A car dealership in Sunderland is looking for a Service Advisor to manage service bookings and provide excellent customer care. Responsibilities include arranging appointments, ensuring efficient workshop processes, and upselling services. Candidates must have prior experience as a Service Advisor, knowledge of DMS systems, and a valid UK Driving Licence. This role offers a competitive basic salary of £26,000 and an OTE of £34,400 with several attractive benefits to support team members.

Benefits

Enhanced holidays that increase with service

Eligibility to join car schemes

Critical illness cover after 2 years

Life Assurance

Smart Health - 24/7 support

Enhanced paid leave options

Qualifications

• Must have previous experience as a Service Advisor.
• Knowledge of relevant DMS systems is required.
• Experience in Upselling services is preferred.
• A valid UK Driving Licence is essential.

Responsibilities

• Arranging Service Department bookings.
• Ensure efficient workshop loading while addressing customer requirements.
• Upselling additional services and special offers.

Skills

Previous experience as a Service Advisor

Kerridge / 1 link / Pinnacle systems knowledge or similar DMS System

Experience in Upselling

Full manual UK Driving Licence

Job description

A car dealership in Sunderland is looking for a Service Advisor to manage service bookings and provide excellent customer care. Responsibilities include arranging appointments, ensuring efficient workshop processes, and upselling services. Candidates must have prior experience as a Service Advisor, knowledge of DMS systems, and a valid UK Driving Licence. This role offers a competitive basic salary of £26,000 and an OTE of £34,400 with several attractive benefits to support team members.