Service Advisor: Customer Care & Scheduling

Scania; Stansted Mountfitchet; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading automotive company in Stansted is seeking a proactive Service Advisor to manage customer relationships and service bookings. The ideal candidate has excellent customer service skills, is able to manage multiple tasks, and thrives under pressure. The company offers an excellent benefits package, including a pension scheme and comprehensive training for career progression. A supportive culture is emphasized, making it a great place to work.

Benefits

Pension scheme

Complementary life insurance

Financial incentive schemes

Retail discounts

Qualifications

• Motivated and proactive individual with experience in customer service.
• Ability to manage multiple tasks efficiently.
• Capable of building rapport with customers.

Responsibilities

• Create job cards and manage service appointments.
• Communicate effectively with customers about repairs and services.
• Ensure exceptional customer service throughout the process.

Skills

Excellent customer service skills

Relationship building

Task prioritization

Proactivity

Ability to work under pressure

Job description

A leading automotive company in Stansted is seeking a proactive Service Advisor to manage customer relationships and service bookings. The ideal candidate has excellent customer service skills, is able to manage multiple tasks, and thrives under pressure. The company offers an excellent benefits package, including a pension scheme and comprehensive training for career progression. A supportive culture is emphasized, making it a great place to work.