Service Advisor

Venatu Consulting Ltd; York and North Yorkshire; On-site; GBP 22,000 - 28,000; Full time

Job summary

A busy dealership is seeking a temporary Service Advisor who will be the first point of contact for customers, providing exceptional service from start to finish. The ideal candidate will have experience as a Service Advisor or a strong customer service background, possess excellent communication skills, and be able to thrive in a fast-paced environment. This role involves greeting customers, booking vehicle services, and ensuring customer satisfaction. Apply today for this exciting opportunity.

Qualifications

• Experience as a Service Advisor is essential.
• Experience using CRM systems like Pinnacle, Kerridge, or CDK.
• Strong organisational and communication skills are required.
• Ability to provide excellent customer service in a fast-paced environment.
• A positive attitude and team-player mentality are essential.

Responsibilities

• Greeting customers and acting as the main point of contact.
• Booking vehicles for service and repair work.
• Liaising with technicians and updating customers on progress.
• Preparing job cards, invoices, and relevant paperwork.
• Ensuring high levels of customer satisfaction.

Skills

Customer service

Communication skills

Organisational skills

Team player mentality

Tools

CRM Systems

Job description

Temporary Position

We are looking for aService Advisorto join our busy dealership on a temporary basis. As aService Advisor, you will be the first point of contact for our customers, providing outstanding service and ensuring a smooth and professional experience from start to finish.

The idealService Advisorwill be confident, customer-focused, and able to communicate clearly both face-to-face and over the phone. Previous experience as aService Advisorin the automotive industry is desirable, but we are open to candidates with strong customer service backgrounds who can quickly adapt to the role of aService Advisor.

Responsibilities as a Service Advisor

• Greeting customers and acting as the mainService Advisorpoint of contact.
• Booking vehicles in for service and repair work.
• Liaising with technicians and updating customers on progress.
• Preparing job cards, invoices, and relevant paperwork as a professionalService Advisor.
• Ensuring the highest level of customer satisfaction at all times.

Requirements for the Service Advisor role

• Experience as aService Advisor(essential).
• Experience using CRM Systems (such as Pinnacle, Kerridge or CDK)
• Strong organisational and communication skills.
• Ability to deliver excellent customer service in a fast-paced environment.
• A positive attitude and team-player mentality, essential for a successfulService Advisor.

This is a fantastic opportunity for a motivatedService Advisorto join a supportive dealership team on a temporary basis. If you are an enthusiasticService Advisorlooking for your next role, we'd love to hear from you.

Apply today to become our next Service Advisor