Service Advisor

KPI People Ltd; Watford; On-site; GBP 28,000 - 32,000; Full time

Job summary

A leading automotive dealership in Watford is seeking an experienced Service Advisor to join their Aftersales team. Responsibilities include engaging with customers, invoicing, and ensuring high-level customer service. The ideal candidate will have at least 12 months of Service Advisor experience in the Motor Trade and a full UK Driving Licence. Competitive salary and benefits package offered.

Benefits

Great benefits package

On-target earnings up to GBP40,000

Qualifications

• 12 months experience as a Motor Trade Service Advisor is essential.
• Must hold a full UK Driving Licence.

Responsibilities

• Meet and greet customers.
• Explain work needed on vehicles to customers.
• Accurate completion of insurance paperwork.
• Provide progress updates to customers.
• Invoicing work and explaining invoices to customers.

Skills

Customer service

Customer communication

Invoicing and quoting

Job description

Service Advisor - Watford -
Basic Salary - GBP32,000 -
OTE - GBP40,000 -
Great Benefits Package -

Our client, a busy franchised main dealership in Watford has the requirement for an experienced Service Advisor to join their successful Aftersales team.

Service Advisor Responsibilities

As a Service Advisor your responsibilities will include:

Meet and Greet Customers.
Explain to customers the work due to be carried out on their vehicle.
Accurate completion of courtesy car insurance paperwork.
Calling customers with progress updates and advise of any work needed.
Liaising with the Workshop, Parts Department, Valeting Team and Drivers.
Invoicing work carried out.
Invoice explanation and taking payment.
Quoting, introducing and selling of Service Plans.
Ensuring all Warranty paperwork is correctly completed.
Delivering the highest level of customer service at all times.

Experience, Skills & Qualifications

Essential Requirements:

12 months Motor Trade Service Advisor experience
Full UK Driving Licence

Desirable Requirements:

Franchised Dealership Experience
Kerridge or Pinnacle Expereince

Remuneration & Benefits

Basic Salary of GBP28,000 - GBP32,000 DOE
On Target Earnings of GBP40,000
Great Benefits Package

Working Hours

Monday to Friday 8am - 6pm
Saturday Mornings on a Rota