Service Advisor

Arden White Limited; United Kingdom; On-site; GBP 40,000; Full time

Job summary

A prestigious automotive dealership is seeking an experienced Service Advisor to join their team in Guernsey. This role involves managing customer bookings, scheduling workshop activities, and providing exceptional customer service. The successful candidate will enjoy a competitive salary of £40,000 plus bonuses, along with relocation support and comprehensive benefits. If you're ready for a rewarding career in an idyllic location, we encourage you to apply.

Benefits

22 days annual leave plus public holidays

Pension scheme

Employee Assistance Programme

Employee discount scheme

Qualifications

• Proven experience as a Service Advisor in the motor retail sector.
• Strong organisational skills with the ability to manage workshop scheduling.
• Experience in invoicing, payments, and warranty claims.

Responsibilities

• Manage customer bookings and service arrivals.
• Schedule workshop activity and record customer requirements.
• Liaise with customers about service or repair needs.

Skills

Organisational skills

Customer service

Vehicle service knowledge

Tools

Workshop management systems

Job description

Overview

Arden White are looking for an experienced Service Advisor to join a highly regarded dealership based in Guernsey. This is a rare opportunity to relocate to one of the most beautiful locations in the British Isles, combining an exceptional lifestyle with a rewarding career. The successful candidate will join a vibrant dealership that represents some of the most prestigious brands in the industry, working in a professional, fast-paced environment. Relocating to Guernsey offers not only the chance to develop your career but also to enjoy a unique island lifestyle, with stunning scenery, a close-knit community, and an enviable work-life balance. The business will provide full support and assistance to help manage your relocation, making your move as smooth as possible.

Responsibilities

• Manage customer bookings, service arrivals, and courtesy transport arrangements.
• Accurately schedule workshop activity, recording customer requirements, faults, and payment details.
• Greet and liaise with customers, confirming service or repair needs and providing clear estimates on cost and timescales.
• Conduct vehicle road tests, inspections, and condition checks, recording findings appropriately.
• Monitor workshop progress, keeping customers updated and obtaining authorisation for additional work.
• Present completed vehicles, explain invoices, warranty claims, or goodwill arrangements, and process payments.
• Maintain accurate customer records, repair orders, and departmental reports.
• Carry out customer follow-up calls to confirm satisfaction post-service or repair.
• Promote additional products, accessories, and services where suitable.
• Ensure the Service Reception area remains professional, well-maintained, and stocked with customer materials.

Essential Requirements

• Proven background as a Service Advisor in the motor retail sector.
• Strong organisational skills with the ability to manage workshop scheduling and customer needs.
• Experience in invoicing, payments, and warranty or goodwill claims.
• Understanding of vehicle service processes, including inspections and reporting.
• Familiarity with workshop management or tracking systems is desirable.

Package

• £40,000 Basic + Bonus
• Circa £46,000 OTE
• Relocation support and assistance to ensure a smooth transition.
• 22 days annual leave plus public holidays (increasing with service).
• Pension scheme.
• Refer a Friend scheme.
• Employee Assistance Programme with 24/7 support including financial, legal, relationship, and mental health advice.
• Employee discount scheme across retail, dining, and fitness.

If you are an experienced Service Advisor looking for an exciting new challenge and the opportunity to relocate to a stunning island location, now is your chance.

Please note, we cannot offer sponsorship or consider candidates needing to relocate. Applications from those without the required skills or outside a commutable distance will not be considered.

Arden White Recruitment specialises in recruitment across the aviation, aerospace, and automotive sectors. We pride ourselves on delivering a personal and professional service. Due to high application volumes, if you have not been contacted within 14 days, please assume your application has been unsuccessful on this occasion. We will, however, keep your details on file and may be in touch regarding future opportunities.