Service Advisor

Vertu Motors; Tapton; On-site; GBP 35,000 - 40,000; Full time

Job summary

A leading motor retailer in the UK is looking for a Service Advisor to manage customer communications and ensure high satisfaction levels. You will act as a vital link between customers and the workshop, handling bookings and providing clear updates. Ideal candidates will have experience in the motor industry and a full UK driving licence. The role offers a competitive salary, plus benefits including enhanced leave and professional development opportunities.

Benefits

Basic salary up to £35,000

OTE up to £39,800

25 days holiday plus bank holidays

Access to online rewards platform

Preferential service rates & colleague purchase schemes

Share incentive scheme & pension plan

Enhanced maternity & paternity leave

Qualifications

• Proven experience as a Service Advisor in the motor industry.
• A full UK driving licence.

Responsibilities

• Manage customer communication throughout the service or repair process.
• Set expectations and provide timely updates.
• Advise on additional products or services.
• Meet targets while maintaining service levels.
• Follow up to ensure customer satisfaction.

Skills

Service Advisor experience

Customer communication

Problem-solving

Job description

Job Overview

You’ll act as the link between our customers and the workshop, ensuring that every interaction is clear, supportive, and stress‑free. From welcoming customers and setting expectations, to keeping them updated and making sure they leave happy with the service they’ve received, you’ll play a vital role in maintaining our high standards of satisfaction.

At Vertu Land Rover Chesterfield, we’re proud to be part of one of the UK’s largest motor retailers, and we have an exciting opportunity for an experienced Service Advisor to join our friendly and established team. Being a Service Advisor at Vertu Land Rover Chesterfield means more than just handling bookings – it’s about building lasting relationships and making every customer feel valued. If you’re passionate about delivering excellent customer experiences and want to grow your career with a business that truly invests in its people, we’d love to hear from you.

Responsibilities

• Managing customer communication throughout the service or repair process
• Clearly setting expectations and providing timely updates
• Advising on additional products or services that may benefit the customer
• Meeting targets while maintaining exceptional service levels
• Following up to ensure customers are fully satisfied with their experience

Qualifications

• Proven experience as a Service Advisor in the motor industry
• A full UK driving licence

To be considered for this role, it’s essential that you have:

Benefits

• Basic salary up to £35,000
• OTE up to £39,800 (dependent on skills and experience)
• A wide range of company benefits to support your wellbeing and development. We’re proud to invest more in colleague development than any other motor retailer. You’ll have access to continuous training, clear career pathways, and a range of benefits, including:
• 25 days holiday (rising with length of service) plus bank holidays
• Access to our online rewards platform with cashback and discounts across top retailers
• Preferential service rates & colleague purchase schemes
• Share incentive scheme & pension plan
• Enhanced maternity & paternity leave