Service Advisor

CCA Recruitment Group; Scotland; On-site; GBP 26,000 - 29,000; Full time

Job summary

A respected motor group in Scotland is seeking a Service Advisor to connect customers with services. The role involves a range of responsibilities including booking vehicles and providing outstanding customer service. Candidates should have service advisor experience or strong customer service skills. Enjoy a Monday to Friday schedule with earnings potential reaching £35,000 with uncapped commission.

Benefits

OTE £35,000 with uncapped commission

Extensive training

Career progression routes

Qualifications

• Previous Service Advisor experience in the motor trade is highly desirable.
• Strong customer service backgrounds will also be considered.
• Calm, organized, and able to juggle multiple priorities.
• Confident communicator who can handle difficult conversations professionally.
• Proactive, with an eye for upselling service plans.

Responsibilities

• Act as the vital link between customers and workshops.
• Book in vehicles and update customers.
• Handle invoices, calls, and walk-ins.

Skills

Customer service

Communication

Problem-solving

Organizational skills

Job description

Overview

Location: Multiple sites across Scotland (Edinburgh, Stirling, Newbridge, St Andrews, Coldstream)

Hours: 42 per week, Monday to Friday only (no weekends)

Salary: £26,500 - £28,500 base + OTE £35,000

Role

Looking for a role where every day is different? We're recruiting a Service Advisor to be the vital link between our customers and workshops. This is a fast-paced, customer-facing role where your professionalism, organisation, and resilience will shine. If you enjoy variety, problem-solving, and providing outstanding service, this could be the career move you've been waiting for.

What We're Looking For

• Previous Service Advisor experience in the motor trade (highly desirable).
• Strong customer service backgrounds (hospitality, call centres, frontline services) will also be considered.
• Calm, organised, and able to juggle multiple priorities.
• Confident communicator who can handle difficult conversations professionally.
• Proactive, with an eye for upselling service plans and added-value products.

What's In It for You?

• OTE £35,000 with uncapped commission on service plans.
• No weekends - Monday to Friday only.
• Departmental bonus when team targets are achieved.
• Extensive training - on-the-job, manufacturer-led, and specialist courses.
• Career progression routes into Workshop Control, Warranty, Supervisory, Aftersales & Service Management.
• Access to Eastern Western's Accelerator Programme for long-term career development.

Your Working Week

Contracted Hours: 42 per week

Days: Monday to Friday (no weekends)

Typical Hours: 08:00-18:00 (some sites offer staggered starts: 07:00 / 08:00 / 09:00)

The Challenge

This role comes with real variety - from booking in vehicles and updating customers, to handling invoices, calls, and walk-ins. It's high-volume, fast-moving, and at times challenging - but for the right person, it's also highly rewarding.

If you're resilient, professional, and thrive in a busy customer-focused environment, join us and build a career with one of Scotland's most respected motor groups. #service advisor

Disclaimer

CCA Recruitment Group is an employment agency with a legitimate interest in providing work finding services. Please be advised that by submitting your CV to CCA Recruitment Group, directly or via any of our job advertisement platforms, and all telephone calls may be recorded for training and auditing purposes, your personal data will be held on our secure internal CRM system indefinitely. The personal data contained therein will not be shared with any third parties without your express consent. As an individual, you have the right to withdraw consent at any time. Following a period of 10 years inactivity your CV will be deleted permanently from our database.

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