Service Advisor

Lexus Leicester; Reading; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading automotive dealership based in Reading is seeking an experienced Service Advisor. You will manage customer service and vehicle repairs while maximizing upsell opportunities. The ideal candidate should have prior experience and strong communication skills. The role offers a competitive salary, bonuses for upselling, and excellent training and career progression in a supportive environment.

Benefits

Competitive basic salary

Excellent bonus scheme

Modern work environment

Market-leading benefits including healthcare and pension

Qualifications

• Relevant experience in a Main dealer is ideal.
• Must be an experienced Service Advisor.
• Excellent interpersonal skills and a desire to deliver great service.

Responsibilities

• Work with customers to manage service and repair of vehicles.
• Provide accurate estimates for servicing and repairs.
• Encourage the sale of parts, accessories, and service plans.

Skills

Customer service skills

Sales driven

Communication skills

Pressure management

Understanding of computer systems

Job description

Overview

Jemca are currently offering a new opportunity as a Service Advisor to join our business based out of our Toyota Reading dealership. As a Service Advisor, you will be responsible for working with our current customers and managing the service and repair of their vehicles.

A Service Advisor will use excellent communication skills with customers and be sure to retain them for the future. You will work with your team to maximise upsell opportunities while delivering outstanding customer service. This is a great opportunity for an experienced Service Advisor to increase their earning potential with one of the UK’s best brands.

What We Need

• Working closely with customers to arrange and plan out servicing and repairs on their vehicles.
• Provide accurate estimates for servicing and repairs, ensuring the customer is fully aware of the likely costs and timescales involved and setting expectations accordingly.
• Work with colleagues across the dealership (including parts, technicians and sales) to provide the best service.
• Organise the collection and delivery of cars for delivery.
• Encourage the sale of parts, accessories, and service plans whenever possible, acting on opportunities to sell additional products/services and market current promotions.
• Contact customers to update on workshop progress, agreeing any additional spends.
• Follow key processes to achieve excellent customer service and upsell targets.
• Write job cards and brief technicians on the work coming in.
• Deliver excellent customer service at all times.

Your Skills

• Relevant experience in a Main dealer – ideal
• Be an experienced Service Advisor
• Have excellent interpersonal skills and a desire to deliver a great service
• Work well under pressure
• Have a desire to strive and hit sales targets
• Understanding of computer systems such as e-mail, using online training and manufacturer technical systems

What We Offer

• Competitive basic salary
• Toyota training pushing you through the ranks
• Excellent bonus scheme
• Additional bonus based on upselling
• Uncapped and realistic OTE
• Modern work environment with top facilities
• Real career progression based around your aspirations
• Market leading benefits including healthcare, pension and company lease scheme
• Fun, friendly working environment