Service Advisor

Jago Consultants; Rayleigh; On-site; GBP 40,000; Full time

Job summary

A local dealership in Rayleigh is looking for a motivated Service Advisor with proven customer service skills. The role involves greeting customers, booking vehicles for service, and maintaining relationships throughout the customer journey. Ideal candidates will demonstrate teamwork, a professional demeanor, and the ability to meet targets. Compensation can reach up to £40,000 OTE.

Qualifications

• Proven customer service skills.
• Full driving licence required.
• Confident and professional communication.

Responsibilities

• Meet and greet customers courteously.
• Book vehicles into the workshop.
• Liaise with the workshop to track vehicle progress.
• Provide exceptional customer service.
• Maintain product knowledge through training.
• Adopt a sales approach regarding upselling.

Skills

Customer awareness

Teamwork skills

Professional communication

Ability to meet deadlines

Job description

Job Description

Are you a driven, enthusiastic and motivated individual? Do you thrive in a fast paced environment? Can you deliver world class customer service?

If the answer is yes to the above then we want to hear from you! Our Dealership in Rayleigh near Southend on Sea is looking to recruit a new Service Advisor.

About the position

The successful candidate for our Service Advisor position will have previous experience in a similar role and proven customer service skills.

You will be welcomed into a warm and friendly team and have the opportunity to work with an exciting product. A large part of the Service Advisor position involves:

• Meeting and greeting customers in a friendly and courteous manner throughout the day.
• Booking vehicles into the technical workshop.
• Liaising with the technical workshop to keep track of the vehicles’ progress and ensuring the vehicle is ready at the promised time.
• Providing exceptional customer service, including establishing customers onward travel arrangements, updating customers whilst their car is in our workshop, handing over vehicles after service work and maintaining ongoing relationships with your customers.
• Maintaining thorough product knowledge and updating your knowledge through manufacturer led training.
• Adopting a sales approach regarding upsell.
• Maintaining good housekeeping standards and orderly administration of your work.

About our requirements

We expect you to demonstrate some skills that will prove very beneficial in the position, including:

• Customer awareness.
• Ability to work to deadlines and targets.
• Strong teamwork skills.
• Confident and professional communication skills.
• Full driving licence.

Salary and Hours Basic up-to £28,000 OTE £40,000