Service Advisor

BMW Group; Huddersfield; On-site; GBP 36,000; Full time

Job summary

A leading automotive retailer in Huddersfield is seeking a Service Advisor to manage customer enquiries and deliver exceptional service in the Aftersales department. The ideal candidate will have retail motor industry experience and strong communication skills. This position offers a competitive salary with bonuses and several attractive benefits including extra leave, a car benefit scheme, and pension contributions.

Benefits

24 days annual leave plus bank holidays

Extra paid day off for birthday

Car benefit scheme

Pension scheme

Free staff parking

Qualifications

• Previous experience as a Service Advisor in the retail motor industry.
• Ability to plan ahead and maintain good levels of communication.
• Full driving license is essential.

Responsibilities

• Handle customer enquiries and progress work through the Aftersales department.
• Deliver exceptional customer service and contribute to premium service.
• Invoicing upon completion of work.

Skills

Customer service skills

Communication skills

Retail motor industry experience

Job description

Service Advisor

Company: BMW Group Retail

Location: Huddersfield

Type: Permanent, Full-time

Posted: 21 hours ago

Sandal Huddersfield is looking for a Service Advisor.

Responsibilities

Reporting directly to the Service Controller you will be responsible for dealing with a wide range of customer enquiries, progressing work through our Aftersales department and invoicing once completed.

Deliver exceptional customer service while achieving goals and contributing to a premium service at one of the largest privately owned BMW/MINI Retailers in the area.

An attractive salary with bonuses with an OTE £36,000.

Your profile

You will be a bright professional, with previous retail motor industry experience as a Service Advisor, who has the ability to plan ahead and maintain good levels of communication with other team members and customers alike. You will also ensure our business potential is maximised and we exceed the expectations of our customers. A full driving licence is essential.

As you would expect with a position of this importance the training will surpass that of other manufacturers and includes ongoing new model technology and customer service courses at the BMW Group Training Academy.

Rewards

• Receiving 24 days annual leave (plus bank holidays), which increases with your length of service, up to 26 days.
• Having an extra paid day off for your birthday.
• Being eligible for our car benefit scheme.
• Contributing a pension scheme.
• Having free staff parking.