Service Advisor

Octane Recruitment; England; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading car manufacturer is seeking an experienced Service Advisor to join their Reading Dealership. The role involves engaging with customers, managing their service needs, and maximizing upsell opportunities. The ideal candidate should have a strong background in customer service and automotive sales, and thrive in a busy environment. Excellent benefits and bonuses are provided, including full training and opportunities for progress within the company.

Benefits

Unlimited up-sell commission

Team bonus

Guaranteed holiday bonus

Full training provided

Excellent benefits package including pension and healthcare

Qualifications

• Experienced Automotive Service Advisor required.
• Full UK driving licence is essential.
• Ability to work in a fast-paced environment.

Responsibilities

• Engage with customers about their service and MOT needs.
• Keep customers informed and ensure timely service completion.
• Upsell additional services and complete sales targets.

Skills

Excellent customer service ability

Sales skills

Interest in the Automotive industry

Self-motivated and driven

Ability to thrive under pressure

Effective communication skills

Job description

Our Client, a leading car manufacturer, are currently looking for a Service Advisor to join their business based out of their Toyota Reading Dealership. This role offers unlimited up sell commission, a team bonus & guaranteed bonus while on holiday or training!

As a Service Advisor you are responsible for engaging with customers day to day, discussing their service and MOT requirements and providing the best solution for the customer. You will also be responsible for keeping customers informed and making sure work is completed on time. This is a great opportunity for an experienced Automotive Service Advisor to increase their OTE and knowledge on Hybrid/EV vehicles.

About the role

• Taking appointments from our lead qualification team
• Meeting and greeting customers (walk in/appointment) and arranging vehicle maintenance
• Discussing various options available to customers working within the lines of their needs and budget
• Go over repair options & costs with customers making sure they understand what is required and why
• Speak to customers over the phone and F2F
• Work with the other Service Advisor's so the customer has the best experience possible
• Giving an honest, transparent sales experience
• Meeting or exceeding targets based on sales and customer satisfaction
• Upselling additional work or service plans
• Delivering excellent service at all times making their experience enjoyable and memorable

About you

• Be an experienced Automotive Service Advisor
• Have excellent customer service ability and the desire to sell
• Interest in the Automotive industry
• Be a self motivated and driven individual
• Hold a full UK driving licence
• Thrive under pressure
• Be driven to succeed
• Work well in fast paced busy environments

About the company

• Excellent basic salary and bonus scheme
• Employee focused business
• Full training given so you can become an accredited Service Advisor
• Guaranteed average bonus based while on holiday and training
• Bonus based on sales, customer service and add-ons
• Ability to progress through internal promotion
• Excellent benefits package, including pension, healthcare, and car leasing schemes
• Flexible progression based on your career aspirations
• Manufacturer based training

About Our Client

Our client is a leading car automotive dealership in the UK specialising in Japanese brands, they currently employ over 500 people across 11 retail dealerships and are looking to expand even further.