Service Advisor

Perfect Placement UK Ltd; Aberdeen City; On-site; GBP 28,000; Full time

Job summary

A prominent Automotive Service Provider in Aberdeen City is seeking a dedicated Customer Service Advisor for their busy Service Department. The role involves communicating with customers, managing service requests, and handling invoices. This position offers a basic salary of up to £27,400, OTE up to £32,000, and various benefits including annual leave and training opportunities.

Benefits

Basic Salary up to £27,400

OTE up to £32,000

33 days annual leave

Company pension & life assurance

Discounted servicing, parts and vehicles

Cycle to work scheme

Ongoing training

Qualifications

• Experience in a Service Advisor role is required.
• Strong customer focus and excellent communication skills are essential.
• Familiarity with dealership database software is preferred.

Responsibilities

• Communicate with customers regarding service and repairs.
• Produce job cards using in-house systems.
• Update customer and vehicle records.
• Prepare and complete invoices.
• Advise customers on repair costs and timescales.

Skills

Customer Focus

Excellent Communication

Experience in Service Advisor role

Ability to upsell

Familiarity with Motor Dealership Database Software

Job description

Overview

We are currently advertising on behalf of a Successful Automotive Dealership, who are currently recruiting for a Customer Service Advisor to assist in their busy Service Department in the Aberdeen area.

Benefits

• Basic Salary up to £27,400 DOE
• OTE up to c. £32,000
• Monday to Friday with Saturday rota as required
• 33 days annual leave (including bank holidays)
• Company pension & life assurance
• Discounted servicing, parts and vehicles
• Cycle to work scheme and employee benefits platform
• Ongoing manufacturer and in-house training

Requirements

• A working experience within a Service Advisor role
• The ability to upsell on service work and service plans
• Customer Focused and an excellent communicator
• Familiarity with using Motor Dealership Database Software

Responsibilities

• Professionally communicate with customers about service and repair work required on their vehicle
• Produce Job Cards on in-house computer systems
• Update Customers and Vehicle Records
• Prepare and complete Invoices
• Advise Customer on estimated costs of repairs and timescales of work due to be completed
• Other Ad-Hoc Duties as the Customer Service Advisor role requires

For your hard work our client is offering a salary of £27,400.

To apply for this Customer Service Advisor position, please forward your CV to Peter Manion quoting the job reference number or call our office for a chat about this position.

Perfect Placement are the UK’s Leading Automotive Recruitment Agency so if you are looking for a Job get in touch today.

Perfect Placement UK Ltd – See our website for details