Service Administrator Ref:0089ZD

We Are With You; Bournemouth; On-site; GBP 24,000 - 28,000; Full time

Job summary

A leading charitable organization in Bournemouth is seeking a motivated Administrator to support their community drug and alcohol service. This full-time role involves providing administrative support to the Criminal Justice team, managing data collection and ensuring efficient operation of the administrative team. Applicants should have strong IT, communication, and organizational skills, with experience in busy environments. Benefits include 28 days annual leave and flexible working opportunities.

Benefits

28 days annual leave plus bank holidays

Extra day off for birthday

Enhanced maternity/paternity/adoption leave

Two days paid volunteer leave per year

Pension scheme enrollment

Blue Light Card for discounts

Flexible working opportunities

Refer-a-Friend scheme offering bonuses

Qualifications

• Excellent attention to detail and strong analytical skills required.
• Strong IT skills, including database management and comfort with digital media.
• Excellent communication skills with teamwork capabilities.
• Good level of Maths and English required.
• Ability to manage prioritization in a busy environment.

Responsibilities

• Providing comprehensive administrative support.
• Supporting data collection, management, and reporting.
• Managing administration tasks for client support.
• Ensuring smooth operation of the administrative team.

Skills

Attention to detail

Analytical skills

IT skills

Communication skills

Time management

Understanding of Health & Safety

Experience in administration

Job description

Main duties of the job

We are seeking a motivated and organised Administrator to support our busy community drug and alcohol service in Bournemouth. In this role you will be part of our data support team, providing an all‑round administration service including secretarial and data‑related tasks. The position will specifically support the Criminal Justice team and provide data support to the service as a whole. It is a fixed‑term role (full time) until 30 March 2026, and we are awaiting an update on potential funding for 2026/27.

About us

WithYou provides free and confidential support, without judgement, to more than 100,000 people every year experiencing challenges with drugs, alcohol and mental health across England and Scotland.

Job responsibilities

The closing date for applications is the 4th December 2025 (the role may close earlier if we receive a high volume of applications).

Key responsibilities include:

• Providing comprehensive administrative support in a busy environment.
• Supporting the Criminal Justice team with data collection, management and reporting.
• Managing administration tasks for a service that supports a large client base.
• Ensuring smooth run of the administrative team to help achieve service delivery goals.

Qualifications

• Excellent attention to detail and good analytical skills.
• Strong IT skills, including database management and comfort with digital media.
• Excellent communication skills and the ability to work collaboratively as part of a team.
• Good level of Maths and English (verbal and written).
• Ability to manage and prioritise time effectively, dealing with changing and conflicting demands with ease.
• Understanding of work‑based Health & Safety issues.
• Some flexibility with working hours and location from time to time.
• Experience of providing administrative support in a busy environment.

Working in a charitable organisation or having knowledge of our client group would be an advantage, but is not essential.

We embrace diversity and are committed to an inclusive culture. We encourage applicants from under‑represented communities, people with disabilities, LGBTQ+ people, veterans and others to apply. We are a Disability Confident Employer and provide a guaranteed interview scheme for suitable candidates.

Benefits

• 28 days annual leave, plus bank holidays.
• One extra day off for your birthday or a special occasion of your choice.
• Enhanced maternity, paternity and adoption leave.
• Two days paid volunteer leave per year.
• Auto‑enrolment into Our pension scheme.
• Access to a Blue Light Card for savings on high‑street and online brands.
• Flexible working opportunities and support services to promote wellbeing.
• Refer‑a‑Friend scheme offering a £500 bonus for each successful referral after six months probation.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and requires a submission for Disclosure to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.