Service Administrator

Morgan Fire Protection; Lower Nazeing; On-site; GBP 20,000 - 22,000; Full time

Job summary

A fire safety service provider in Lower Nazeing is seeking a Service Administrator to manage the service desk and provide administrative support. The ideal candidate will have proven administrative experience, be proficient in Microsoft Office, and possess strong organizational and communication skills. This full-time role offers a competitive salary and various employee benefits, including pension and life assurance.

Benefits

Pension

Life assurance 4x salary

Paid holidays plus bank holidays

Paid candidate referral scheme

Employee recognition scheme

Development and progression opportunities

Qualifications

• Proven administrative experience within a professional office environment.
• Competent user of Microsoft Office applications.
• Excellent organizational and time management skills.
• Demonstrates high level of accuracy and attention to detail.
• Strong written and verbal communication skills.

Responsibilities

• Provide support to the Service Desk team with administrative tasks.
• Manage incoming service desk calls and email enquiries.
• Coordinate with subcontractors regarding work requirements.
• Create new jobs and maintain accurate job records.
• Arrange engineer logistics.

Skills

Administrative experience

Microsoft Office proficiency

Organizational skills

Communication skills

Attention to detail

Job description

Service Administrator - Nazeing

Why Morgan Fire Protection?

Are you passionate about fire safety and protection? Morgan Fire Protection specialises in the delivery of planned and corrective maintenance for fire detection systems and portable extinguishers. While our operational resources are primarily based around London, we proudly offer national coverage through our reactive delivery model.

Basic Salary – Based on National Minimum Wage

Pension, Life Assurance & much more. – Please see our generous remuneration packages below

Morgan Fire Protection’s Service Desk Administrators

Provide support to the Service Desk team with administrative tasks, data entry, data cleansing and system work. Provide administrative support in a fast‑paced, busy and varied work environment.

• Manage incoming service desk calls and email enquiries from existing and potential clients.
• Coordinate with subcontractors regarding new and ongoing work requirements.
• Update customer and subcontractor portals to ensure accurate and up‑to‑date information.
• Resolve client queries via phone and email in a timely and professional manner.
• Set up new customers and sites within the company operating system (CASH).
• Create new jobs, schedule engineer visits, and maintain accurate job records in CASH.
• Liaise with engineers by phone and email to support job completion and operational efficiency.
• Arrange engineer logistics, including parking and hotel bookings.
• Manage new and existing client contracts, ensuring compliance and service continuity.
• Chase purchase orders for scheduled work to ensure timely completion of visits.
• Prepare written and verbal quotations for new and existing business through CASH.
• Monitor CASH grids to ensure all data is accurate, consistent, and up to date.
• Communicate with clients regarding lost business and record details accurately to support attrition reporting.
• Participate in monthly team meetings and contribute to ongoing service improvements.
• Provide ad hoc administrative support as required by the Manager.

Who We’re Looking For

As well as having all the usual attributes of a great Morgan Fire Protection employee, such as; a positive attitude, excellent communication skills, well presented and professional at all times, ability to work alone and as part of a team….. For this specific opportunity, we are looking for candidates who offer:

• Experience: Proven administrative experience within a professional office environment.
• IT Proficiency: Competent user of Microsoft Office applications, including Word, Excel, PowerPoint, and Outlook.
• Organisation and Time Management: Excellent organisational skills with the ability to manage multiple priorities, meet deadlines, and maintain attention to detail in a fast‑paced environment.
• Accuracy and Attention to Detail: Demonstrates a high level of accuracy and thoroughness in all aspects of work.
• Communication Skills: Strong written and verbal communication skills, with the ability to build effective working relationships at all levels.
• Confidentiality: Ability to handle sensitive and confidential information with professionalism and discretion.
• Personal Qualities: Professional, approachable, and customer‑focused manner, with a proactive and positive attitude.
• Reliability: Dependable and punctual, demonstrating a strong sense of responsibility and commitment to team success.

Our Commitment to Attracting, Rewarding & Retaining Talent

At Morgan Fire Protection, we understand the pivotal role that fair compensation plays in the success of our team. That’s why we’re dedicated to providing exceptional remuneration packages that not only address the challenges of today’s economic landscape, but also include comprehensive benefits and incentives designed to enhance the well‑being and prospects of our employees, making their everyday lives more enjoyable and secure.

• Basic Salary Competitive
• Pension
• Life Assurance 4x Salary
• Paid Holidays plus Bank Holidays
• Paid Candidate Referral Scheme – up to £1,000 per referral, unlimited referrals.
• Mental Health & Well‑being Scheme
• Employee Recognition Scheme
• Development and progression opportunities
• This is a full‑time office‑based position, hours are 9am till 5pm with 1hr lunch

A Little More About Morgan Fire Protection

At our core, we are a small, regionally focused business that prides itself on delivering a bespoke and reactive service. Our clients receive undivided attention and dedication, ensuring their needs are met with precision and care.

Yet, we have the luxury of being part of a larger group of businesses within the Fire Protection, Security, and Building Management Systems industry. This connection allows us to share best practices, access learning and development academies, and benefit from Human Resource specialists and industry knowledge. This synergy ensures we are constantly improving and staying ahead in the critical service industry.

Our Commitment

We are large enough to provide comprehensive, industry‑leading solutions, yet small enough to deliver a personal and caring service to each client.

Our Businesses Include:

• Alarm Communications acl.uk.com/careers
• Clymac clymac.co.uk/careers
• FAFS Fire & Security fafsfireandsecurity.com/careers
• Marlowe Kitchen Fire Suppression marlowe-fireandsecurity.com/vacancies/
• Morgan Fire Protection morganfire.co.uk/recruitment/
• Marlowe Smoke Control marlowe-aov.co.uk/careers/
• Marlowe Fire & Security marlowe-fireandsecurity.com/vacancies/

Equal Opportunities

At Morgan Fire Protection, we cultivate a vibrant, diverse, and inclusive environment where everyone can truly be themselves. We celebrate individuality and believe that a culture of inclusion helps us better serve our customers and innovate as a team. Our commitment to equal opportunities means here to support you—if you need any adjustments to fully participate in the recruitment process, just let us know. Together, we can create a workplace where everyone thrives.

Right to Work

Regrettably, we are unable to offer Right to Work Sponsorship.

If you do not currently have the Right to Work in the UK or will need additional support to extend your current Right to Work status, your application cannot be considered.