Server

Heartwood Collection; Poole; On-site; GBP 10,000 - 40,000; Full time

Job summary

A hospitality group in the United Kingdom is looking for enthusiastic Servers/Waiters/Waitresses to join their team. The role involves providing excellent service, making guests feel welcome, and contributing to a warm dining atmosphere. With numerous awards for excellence, this company values its employees and offers various benefits, including bespoke training and impressive discounts. This is an exciting opportunity to be part of a rapidly expanding team that prides itself on delivering quality and community spirit.

Benefits

Pay based on National Living Wage + TRONC

Bespoke training and development

Employee Assistance Program

Instant pay access

Enhanced Maternity & Paternity leave

Referral Bonus up to £1,500

50% off food

Cycle to Work Scheme

Birthday gift and Long Service Recognition

Qualifications

• Excellent interpersonal skills with the ability to connect with guests.
• Flexible and reliable in fast-paced environments.
• A keen interest in quality food and service.

Responsibilities

• Provide excellent service to guests in a welcoming manner.
• Create a positive dining experience through interpersonal interaction.
• Work collaboratively with team members to ensure smooth operations.

Skills

Interpersonal skills

Flexibility

Passion for quality food and service

Job description

Server/Waiter/Waitress

Waiter / Waitress

At Heartwood Collection, we're on the lookout for passionate and vibrant individuals to join our team as a Waiter / Waitress.

We're an award‑winning group of cosy pubs and atmospheric brasseries that truly feel like home. From the elegance of Brasserie Blanc to the charm of Heartwood Inns, we pride ourselves on serving fresh, seasonal dishes to our local communities.

What we offer:

• Pay is based on National Living Wage + TRONC
• Bespoke training and development through our Stepping Stones programme
• Access to the Employee Assistance Program with Hospitality Action
• Instant pay access through EarlyPay
• Enhanced Maternity & Paternity leave
• Up to £1,500 Referral Bonus
• 50% off food at any Heartwood Inns or Brasserie Blanc, plus a 20% discount for family and friends
• A birthday gift and Long Service Recognition
• Discounts on hundreds of retailers and experiences via Reward Gateway
• Cycle to Work Scheme

About You:

• You're a people person with great interpersonal skills and love making guests feel special
• You're flexible, reliable, and passionate about delivering excellent service
• Have an interest in great quality food and high standards

Heartwood Collection is a multi‑award‑winning hospitality group:

• Sunday Times Best Places to Work winner 2024
• Double winner at the Publican Awards 2024
• Best Pub Brand/ Concept at the Publican Awards 2025

At Heartwood Collection, we're excited about the future. With over 40 locations now and plans to expand to more than 60 by 2027, including over 500 bedrooms, there's never been a better time to join us. We're committed to growing our team with progression opportunities across our estate.

Join us and be part of a community that's warm, genuine, and full of life.

The hourly rate includes the National Living Wage and TRONC, calculated from the expected 6 months' average.

Please note, we cannot take applications from overseas or that require sponsorship.

Heartwood Collection Poole, UK Permanent Published on 27 Jan 2026