Senior Worldwide Specialist Solutions Architect, Amazon Connect (AWS)

Amazon; Greater London; On-site; GBP 100,000 - 125,000; Full time

Job summary

A leading tech company in Greater London seeks a Senior Worldwide Specialist Solutions Architect to drive innovative projects using AWS Connect. In this role, you will design advanced communication architectures, provide technical leadership, and advocate for customer needs while engaging with enterprise teams. A background in software development, cloud computing, and experience in the customer service industry is essential for success in this position. Join a team defined by innovation and dedication to transforming customer experiences.

Qualifications

• Experience in customer service/contact center industry.
• Experience in design and implementation of applications and infrastructures.
• Familiarity with IT development or consulting.

Responsibilities

• Design AWS-optimized communication architectures.
• Provide technical leadership and unblock customer challenges.
• Create enablement materials and thought leadership content.

Skills

Software development

Cloud computing

Systems engineering

Networking

Data analytics

Job description

Senior Worldwide Specialist Solutions Architect, Amazon Connect

Job ID: 3155547 | AWS EMEA SARL (UK Branch)

Transform customer experience through state‑of‑the‑art cloud communication solutions and help enterprises revolutionize how they connect with their customers!

We're seeking a passionate technical expert who will drive innovative contact center transformations using AWS Connect, bridging complex technical challenges with strategic customer solutions.

You'll be at the forefront of reimagining customer engagement technologies, working directly with enterprise teams to design sophisticated, scalable communication architectures that solve real‑world business challenges. Your expertise will help organizations unlock new possibilities in customer interaction, leveraging AWS’s most advanced cloud communication platforms.

Key Job Responsibilities

• Architect innovative solutions – design advanced, AWS‑optimized communication architectures for enterprise customers.
• Provide technical leadership to GTM teams and unblock critical customer business challenges.
• Advocate for customers by curating feature requests and technical feedback.
• Create enablement materials and thought leadership content across technical forums.
• Support and guide an internal network of technical subject‑matter experts.

A Day in the Life

Your day will blend deep technical problem‑solving with strategic customer engagement. You'll collaborate with cross‑functional teams, dive into complex architectural designs, and translate technical capabilities into business value. Expect to move seamlessly between technical deep‑dives with engineering teams and high‑level strategic discussions with executive leadership.

About the Team

Our Amazon Connect Specialist Team comprises domain experts passionate about transforming customer experience technologies. We’re a collaborative group dedicated to pushing the boundaries of what’s possible in cloud‑based communication solutions. Our team thrives on innovation, customer‑centricity, and solving complex technological challenges.

About Amazon Web Services

Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stop innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Basic Qualifications

• Experience in software development, cloud computing, systems engineering, infrastructure, security, networking, data and analytics.
• Experience in design, implementation, or consulting in applications and infrastructures.
• Experience in IT development or implementation/consulting in the software or Internet industries.
• Experience in the customer service/contact center industry.

Preferred Qualifications

• Experience working with end‑user or developer communities.
• Experience communicating complex ideas to technical and non‑technical audiences.
• Advanced infrastructure and networking architecture experience.
• Deep understanding of enterprise communication technologies.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

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