Senior Worldwide Specialist Solutions Architect, Amazon Connect

Amazon.com, Inc; City of Westminster; On-site; GBP 70,000 - 90,000; Full time

Job summary

A leading technology company in the UK is seeking a passionate technical expert to drive innovative contact center transformations using AWS Connect. You will architect optimized communication solutions for enterprise customers and provide guidance to teams on critical business challenges. Candidates should have deep expertise in cloud computing, networking, and ideally experience in the customer service industry. This role involves collaboration with cross-functional teams to deliver impactful solutions that enhance customer engagement.

Qualifications

• Experience in software development and cloud computing.
• Design and implementation experience in applications and infrastructures.
• IT development experience in software or internet industries.
• Experience in customer service or contact center industry.
• Advanced infrastructure and networking architecture experience.
• Ability to communicate complex ideas to diverse audiences.

Responsibilities

• Architect innovative AWS-optimized communication architectures.
• Provide expert guidance to GTM teams on customer challenges.
• Gather feature requests and technical feedback from customers.
• Create enablement materials and thought leadership content.
• Support an internal network of technical experts.

Skills

Software development

Cloud computing

Systems engineering

Infrastructure

Networking

Data and analytics

Enterprise communication technologies

Job description

Transform customer experience through state‑of‑the‑art cloud communication solutions and help enterprises revolutionize how they connect with their customers.

We’re seeking a passionate technical expert who will drive innovative contact center transformations using AWS Connect, bridging complex technical challenges with strategic customer solutions.

Key Responsibilities

• Architect innovative, AWS‑optimized communication architectures for enterprise customers
• Provide expert guidance to GTM teams and unblock critical customer business challenges
• Represent customer perspectives, curating feature requests and technical feedback
• Create enablement materials and thought leadership content across technical forums
• Support and guide an internal network of technical subject matter experts

A Day in the Life

Your day blends deep technical problem‑solving with strategic customer engagement. You’ll collaborate with cross‑functional, dive into complex architectural designs, and translate technical capabilities into business value. Expect to move seamlessly between technical deep dives with engineering teams and high‑level strategic discussions with executive leadership.

About the Team

Our Amazon Connect Specialist Team consists of domain experts passionate about transforming customer experience technologies. We’re a collaborative group dedicated to pushing the boundaries of what’s possible in cloud‑based communication solutions, thriving on innovation, customer‑centricity, and complex technological challenges.

Qualifications

• Experience in software development, cloud computing, systems engineering, infrastructure, security, networking, data and analytics
• Design, implementation, or consulting experience in applications and infrastructures
• IT development or implementation/consulting experience in the software or internet industries
• Experience in the customer service/contact center industry or working with end‑user or developer communities
• Advanced infrastructure and networking architecture experience
• Deep understanding of enterprise communication technologies
• Ability to communicate complex ideas to technical and non‑technical audiences

Amazon is an equal‑opportunity employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills.